Principal Product Designer (UX/UI)

Company Information

• Company Name: Twin Health
• Mission: To empower people to reverse, prevent, and improve chronic metabolic diseases.
• Technology: The Whole Body Digital Twin™
• Recognition: Innovator of the Year by EHIR, 2021 CB Insights Digital Health 150, Built In's 2022 Best Places To Work Awards.
• Backing: ICONIQ Growth, Sequoia, and Sofina.
• Partnerships: Blackstone and Berkshire Hathaway.

Position Overview

• Location Type: Remote (US-based)
• Job Type: Not specified
• Salary: Not specified

This key role involves leading design and experience strategy to drive delightful, engaging, and outcome-driven user experiences for members. You will foster user empathy and innovative thinking to improve business outcomes. Responsibilities include conceptualizing and evolving new approaches to user journeys, encouraging positive member behavior, and maximizing the potential of AI-powered content, sensor data, and tools for personalized programs.

The ideal candidate has strong hands-on experience designing and leading mobile healthcare initiatives and product areas, balancing clinical data with positive behavior change related to nutrition, fitness, and wellness.

Responsibilities

• Collaborate closely with designers, content writers, marketing, product managers, and engineers to create delightful, effective, and user-validated experiences across mobile and web.
• Lead cross-functional partners to develop concepts, generate new ideas, and define feature direction, working directly with internal users.
• Create user journey maps, wireframes, prototypes, high-fidelity designs, and specs to document key use cases and user stories.
• Determine effective and efficient implementation approaches and own the delivery of high-quality experiences.
• Design refined, intuitive, and effective user experience strategies leveraging modern design techniques and AI/ML to streamline complex workflows and consider cross-product member journeys.
• Define and present design rationale and concepts.
• Conduct user research to understand unmet needs, pain points, and behaviors, using insights to inform design decisions and improve user experiences.
• Align design strategies with business and product milestones to contribute to business growth.
• Help define and mature a design system and advocate for its application across products.
• Drive a user-first mindset and advocate for it.

Requirements

• Strong hands-on experience designing and leading mobile healthcare initiatives.
• Experience with product areas that balance clinical data and positive behavior change related to nutrition, fitness, and related activities that promote wellness.