Staff Engineer, Site Reliability

About Zapier

We're humans who simply think computers should do more work. At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.

Job Details

• Salary: $206.6K - $309.8K
• Location Type: Remote
• Employment Type: FullTime
• Job Posted: 08/15/2025
• Location: North America

About the Role

Zapier's Internal Platform exists to provide engineers with a reliable, frictionless foundation to build, ship, and operate software. We’re looking for a Staff Site Reliability Engineer with deep observability expertise and a proven track record of leading company-wide change. You’ll join our Reliability Platform team, where we own incident response, service ownership, and observability, and you’ll play a pivotal role in strengthening Zapier’s posture across all three.

Why This Role Matters

This isn’t just an infrastructure or tooling role. We're looking for someone to set and drive a multi-year reliability strategy that enables Zapier engineers to deliver reliable products at scale. You'll need to influence organizational culture and practice—shaping how engineers instrument, monitor, debug, and learn from their systems.

You’ll be a technical leader across teams and a mentor to engineers tackling complex systems problems. You won’t just build observability tools—you’ll define what “good” looks like, partner with service teams to get there, and help elevate reliability practices across the organization.

About You

• Experience: You’re a seasoned engineer. You have 10+ years of experience in systems engineering and software development, including Staff+ level roles where you’ve led broadly scoped, high-impact initiatives.
• Builder First: You lead through hands-on contribution and aren’t afraid to roll up your sleeves to make things happen. You thrive on jumping in alongside product teams to solve problems directly, unblock adoption of platform practices, and demonstrate what “good” looks like by building it. You’re energized by executing—not just advising.
• Observability Expertise: You have deep, hands-on experience designing and operationalizing observability systems across metrics, logs, traces, and profiling. You understand what it takes to turn telemetry into actionable insight—and build a culture that values it.
• Systemic Change Leadership: You've defined and driven adoption of practices like SLOs, golden paths, and instrumentation standards across multiple teams or organizations. You’ve helped teams evolve from reactive to proactive reliability.
• Scalability and Ambiguity: You can design systems and solutions in complex, high-scale environments—where priorities are fluid and ambiguity is the norm.
• Strategic Thinker: You can define a long-term vision and identify incremental paths to achieve it. You balance business goals, technical constraints, and developer experience.
• Customer and Team Oriented: You have empathy for both internal engineers and the end users they serve. You’re able to translate needs across organizational layers, balancing tactical team needs with strategic business impact. You collaborate effectively with ICs, EMs, and executives alike, and you build trust by listening first and aligning on outcomes.
• Strong Communicator: You’re great at tailoring communication to different audiences—whether writing RFCs, mentoring engineers, or aligning leaders on tradeoffs and priorities.
• AI Power User: You proactively embrace AI as a core part of your engineering toolkit and are excited to explore new ways it can accelerate learning, devel

Our Commitment to Applicants

• Culture and Values at Zapier
• Zapier Guide to Remote Work
• Zapier Code of Conduct
• Diversity and Inclusivity at Zapier