[Remote] Lead Site Reliability Engineer (SRE) at Canary Technologies

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, TechnologyIndustries

Requirements

7+ years in SRE, platform, systems, or infrastructure engineering
Strong background in AWS and Kubernetes operations
Experience establishing SLOs/SLA frameworks and driving org-wide adoption
Strong track record leading incident response and postmortem culture
Experience with observability ecosystems
Programming/scripting skills in Python, Go, or similar (automation-first mindset)
Strong cross-functional leadership partnering with product, platform, and app teams

Responsibilities

Drive incident response best practices, lead postmortems, and define SLAs/SLOs across platform services
Collaborate with product & app teams to implement reliability reviews
Oversee evolution of the observability stack
Build frameworks and tools that reduce toil and empower engineering teams with self-service capabilities
Advocate for reliability and operational excellence across product and engineering teams

Skills

Key technologies and capabilities for this role

AWSKubernetesPythonGoSLOSLAIncident ResponsePostmortemsObservability

Questions & Answers

Common questions about this position

Is this position remote?

Yes, Canary's engineering team is fully remote.

What salary or compensation is offered for this role?

This information is not specified in the job description.

What are the key qualifications for the Lead SRE role?

Candidates need 7+ years in SRE, platform, systems, or infrastructure engineering, strong background in AWS and Kubernetes operations, experience establishing SLOs/SLA frameworks, leading incident response and postmortems, observability ecosystems, and programming skills in Python, Go, or similar.

What benefits does Canary Technologies offer?

Benefits include Canary Days for monthly company-wide days off, Self Improvement Club with a personal goals budget, Professional Development Chats with budget for cross-functional growth, Travel Reimbursement stipend for visiting offices in New York, San Francisco or Dallas, and Personal Travel Reimbursement credit for stays at partner hotels.

What makes a strong candidate for this Lead SRE position?

A strong candidate has 7+ years of SRE or infrastructure experience, expertise in AWS and Kubernetes, proven ability to establish SLO/SLA frameworks and lead incident response, plus programming skills and cross-functional leadership.

Canary Technologies

Hospitality management software for hotels

About Canary Technologies

Canary Technologies specializes in hospitality management software aimed at improving the guest experience and optimizing hotel operations. Their main product is a Digital Guest Journey Platform that offers features like room upgrades, early check-in, late checkout, and other amenities, allowing hotels to provide personalized services while maximizing revenue. This platform integrates smoothly with existing hotel technologies, ensuring efficient operations. Unlike many competitors, Canary Technologies operates on a subscription-based model, providing a scalable software-as-a-service (SaaS) solution that caters to a wide range of clients, from small boutique hotels to large chains. The company's goal is to transform hotel management by enhancing guest satisfaction and driving revenue growth.

None, CaliforniaHeadquarters

2018Year Founded

$92.5MTotal Funding

SERIES_CCompany Stage

Enterprise Software, Consumer GoodsIndustries

51-200Employees

Benefits

Health insurance

Flexible working hours

Training & career development

Regular team building events

Travel stipend at Canary hotels

Internal promotions

Stocked kitchen

Risks

Emerging competition from Otelier's AP automation product challenges Canary's market share.

Guesty's $130 million funding round enhances its competitive capabilities.

Rapid AI growth in tourism increases pressure on Canary to innovate.

Differentiation

Canary Technologies offers a comprehensive Digital Guest Journey Platform for hotels.

The platform integrates seamlessly with existing hotel technology stacks.

Canary Technologies focuses on AI-driven personalization in guest services.

Upsides

Canary Technologies won eight 2025 HotelTechAwards, showcasing industry recognition.

Partnerships with BWH and TUI Hotels enhance Canary's market presence.

The rise of contactless technology adoption benefits Canary's mobile check-in solutions.

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