Engineering Manager, Site Reliability Engineering

Employment Type: [Not Specified] Location Type: [Not Specified] Salary: [Not Specified]

Position Overview

The Wikimedia Foundation is seeking an Engineering Manager to join our Site Reliability Engineering (SRE) team. Reporting to the Director of Site Reliability Engineering, you will be responsible for supporting the engineers who develop our infrastructure and maintain the services used by hundreds of millions of people worldwide.

Responsibilities

• Managing one to two globally distributed teams within Wikimedia’s Site Reliability Engineering organization.
• Providing guidance, mentorship, and support to ensure team effectiveness and growth.
• Collaborating with team members to set individual performance goals and support their career development.
• Recruiting, hiring, and onboarding new team members.
• Triaging incoming workload, maintaining focus on priorities, and setting realistic expectations for peers and team members.
• Coordinating and communicating with other members of the Wikimedia product & engineering teams on relevant projects.
• Executing complex projects and contributing to organizational strategy.
• Continuously developing the team's roadmap in alignment with other SRE and Product & Technology teams.
• Drafting and executing the team’s annual and quarterly plans.
• Project managing new and existing initiatives.
• Leading the definition, refinement, and execution of team processes.
• Leading incident response, diagnosis, and follow-up on system alerts and outages across Wikimedia’s production infrastructure.
• Participating in a 24/7 on-call rotation for escalations and issue resolution.
• Facilitating the definition and establishment of Service Level Indicators (SLIs) and Objectives (SLOs) with service owners and stakeholders.

Requirements

• Prior experience managing teams.
• Prior hands-on experience with software or reliability engineering (within the last 3 years preferred).
• Ability to analyze complex systems, troubleshoot issues, and devise effective solutions under pressure.
• Proficiency in project management methodologies.
• Strong understanding of:
  • Cloud computing
  • Networking
  • Linux systems administration
  • Containerization (e.g., Docker, Kubernetes)
  • Infrastructure as code (e.g., Terraform, Ansible)
• Aptitude for automation and streamlining tasks.
• Effective communication skills in spoken and written English.
• Ability to work independently and as part of a globally distributed team.
• Ability to travel several times a year for occasional in-person meetings.
• B.S. or M.S. in Computer Science or equivalent related work experience.

Qualities We Value

• Commitment to the organization's mission, values, and guiding principles.
• Ability to disagree respectfully and work towards solutions.
• Strong asynchronous communication skills.
• Solutions-focused approach, embracing complexity and limited resources.
• Self-motivated with the ability to navigate ambiguity and complete projects with limited direction.
• Curiosity and a commitment to continuous learning.

Additionally, We'd Love It If You Have:

• Experience working in a distributed, largely remote environment.
• Experience contributing to open-source projects.

About the Wikimedia Foundation

The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the other Wikimedia projects.