Palo Alto Networks

Staff Engineer Customer Success

London, England, United Kingdom

Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Information SecurityIndustries

Requirements

Candidates should possess a Bachelor’s degree in Computer Science, Engineering, or a related field, and have at least 5 years of experience as a Security Incident Responder or SOC analyst. Strong technical skills in security technologies, incident response methodologies, and threat analysis are essential. Familiarity with XDR/XSIAM platforms is preferred.

Responsibilities

The Staff Engineer Customer Success will provide guidance and assistance to customers for effective XDR/XSIAM platform deployment and customization, act as a product SME to address customer technical requirements, collaborate with product and engineering teams to ensure optimal customer experience, drive product adoption by expanding usage and developing innovative use cases, and create technical documentation and guides for customers to scale their knowledge.

Skills

XDR
XSIAM
Incident Response
Threat Analysis
Security Technologies
Security Incident Responder
SOC Analyst

Palo Alto Networks

Provides cybersecurity solutions and services

About Palo Alto Networks

Palo Alto Networks provides a variety of security solutions aimed at protecting organizations from cyber threats. Their products include firewalls, cloud security solutions, and advanced threat detection systems, which help secure both on-premises and cloud environments. The main components of their offerings are the Strata network security platform, Prisma cloud security suite, and Cortex AI-based security operations platform. These tools work together to manage identity and access, and to prevent modern web attacks. Unlike many competitors, Palo Alto Networks combines hardware, software, and subscription services, allowing clients to receive ongoing updates and support to stay protected against new threats. The company's goal is to ensure that businesses and government agencies can safeguard their digital assets and sensitive information effectively.

Santa Clara, CaliforniaHeadquarters
2015Year Founded
$63.2MTotal Funding
IPOCompany Stage
Cybersecurity, AI & Machine LearningIndustries
10,001+Employees

Benefits

FLEXBenefits
Healthcare
Wellness
Development
Financial: Traditional & Roth 401(k) options
Time Off
Other Perks

Risks

Increased competition from companies like Skyflow in cloud security.
Former executive's move to Tenable may intensify competition in India and SAARC.
Rise of open-source security firms like Endor Labs challenges proprietary solutions.

Differentiation

Palo Alto Networks offers a comprehensive cloud-native application protection platform.
The company provides advanced AI-driven cybersecurity solutions like the Cortex platform.
Palo Alto Networks is a leader in Zero Trust architecture for cybersecurity.

Upsides

Growing demand for cloud-native security aligns with Palo Alto's Prisma Cloud offerings.
AI-driven cybersecurity solutions enhance threat detection, benefiting Palo Alto's Cortex platform.
Palo Alto recognized as a leader in SASE solutions, boosting market position.

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