Sr Tech Analyst I -Portia2 at DXC Technology

Chennai, Tamil Nadu, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

5+ years of experience with the Portia Suite (Portia, Portia Services, Portia Trader, eReports, AIM, Data Trails)
Familiarity with databases - SQLServer
Expert in Windows, including scripting and process management

Responsibilities

Oversee system health, configurations, and software releases for Portia
Analyze high-impact incidents; lead root cause analysis and post-mortems
Maintain configuration baselines, documentation, and change control records
Coordinate with SS&C vendor for advanced troubleshooting and updates
Lead, mentor, and manage the team
Coordinate support shift rotations, incident response, and service delivery
Define and track KPIs/SLAs for system uptime, issue resolution, and support quality
Liaise with cross-functional teams: infrastructure, development, QA, and business stakeholders
Drive automation and monitoring improvements (e.g., self-healing, proactive alerting)
Ensure compliance with internal security, risk, and audit requirements

Skills

Key technologies and capabilities for this role

PortiaPortia ServicesPortia TradereReportsAIMData TrailsSQL ServerWindows

Questions & Answers

Common questions about this position

What experience is required for this Sr Tech Analyst role?

Candidates must have 5+ years of experience with the Portia Suite (Portia, Portia Services, Portia Trader, eReports, AIM, Data Trails), familiarity with SQL Server databases, and expertise in Windows including scripting and process management.

What does the work model look like at DXC Technology?

The work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.

What is the company culture like at DXC Technology?

DXC Technology believes strong connections and community are key to success, committing to foster an inclusive environment where everyone can thrive.

What leadership responsibilities does this role involve?

The role requires the ability to lead, mentor, and manage the team, as well as coordinate support shift rotations, incident response, and service delivery.

What makes a strong candidate for this position?

A strong candidate will have deep expertise in the Portia Suite, proven leadership in team management and incident analysis, and skills in automation, compliance, and cross-functional coordination.

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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