Sr. QA Operations Associate

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

AI, Biotechnology, Market Research, SaaSIndustries

Requirements

Candidates should have 2-3 years of experience in QA, data operations, or process quality. Strong, concise written communication skills and familiarity with Python and SQL are required. The role also demands strong analytical and problem-solving abilities, high attention to detail, and the ability to work without visa sponsorship in the United States. Experience with QA tools and AI/ML training is preferred.

Responsibilities

The Sr. QA Operations Associate will develop and maintain quality standards for AI training initiatives, provide feedback to task writers, and validate task outcomes using SQL and Python scripts. Responsibilities include collaborating with stakeholders to refine guidelines, managing task writer onboarding and assessment, monitoring performance metrics, developing scalable processes, and supporting customer relationship management.

Skills

Operations

AI training

Quality Assurance

Participant recruitment

Participant management

User research

Communication

Transparency

Feedback

Continuous improvement

User Interviews

Connects businesses with research participants

About User Interviews

User Interviews connects businesses with participants for user research, simplifying the recruitment process for product testing, surveys, and interviews. The platform features over 350,000 vetted participants, allowing clients like product managers and UX researchers to find suitable candidates quickly. It operates on a pay-per-use model, where clients only pay for completed sessions, making it a more affordable option compared to traditional methods. Users can customize their search using tags and filters based on profession, geography, and demographics. Additionally, the Research Hub helps manage research activities by tracking participant history and automating communication, which is beneficial for ongoing research needs. The goal of User Interviews is to streamline the user research process, enabling businesses to gather insights and make informed product decisions.

New York City, New YorkHeadquarters

2015Year Founded

$42.3MTotal Funding

SERIES_BCompany Stage

Data & Analytics, EducationIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

401(k) Company Match

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Paid Vacation

Paid Sick Leave

Paid Holidays

Hybrid Work Options

Stock Options

Company Equity

401(k) Retirement Plan

Performance Bonus

Professional Development Budget

Wellness Program

Mental Health Support

Home Office Stipend

Phone/Internet Stipend

Annual Company Retreat

Risks

Competition from Buzzback's new platform may attract clients away from User Interviews.

AI integration with Maze may face challenges if technologies don't meet expectations.

Privacy compliance issues could arise if opt-in forms don't meet regulations.

Differentiation

User Interviews offers a large pool of 2.4 million vetted participants.

The platform provides customizable recruitment tools for targeted participant selection.

User Interviews integrates with popular tools like Microsoft Outlook for streamlined workflows.

Upsides

Increased demand for remote research tools boosts User Interviews' market potential.

Growing interest in AI-driven recruitment enhances User Interviews' platform capabilities.

Expansion of UX research budgets offers more opportunities for market capture.

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