[Remote] Quality Assurance Analyst, AI Delivery at Cresta

United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, SoftwareIndustries

Requirements

1–3 years in QA or data labeling
Exceptional attention to detail and analytical rigor
Strong documentation and communication skills
Comfort with accuracy-driven tasks

Responsibilities

Review AI-generated summaries for accuracy and completeness; provide feedback to improve models
Conduct behavioral audits to verify agent triggers and responses match expected outcomes
Perform redaction audits to protect sensitive customer data
Run bias audits to detect and document fairness issues
Compare audio and text for transcription accuracy
Support Opera platform maintenance and rule configuration to keep AI outputs accurate

Skills

Key technologies and capabilities for this role

Quality AssuranceAI SystemsModel EvaluationBias AuditsRedaction AuditsTranscription AccuracyData AnalysisFeedbackCompliance

Questions & Answers

Common questions about this position

What is the compensation for this Quality Assurance Analyst role?

Cresta offers competitive, location-based pay that reflects the market, individual impact, experience, skills, education, and geography, plus equity and comprehensive benefits.

Is this position remote or does it require office work?

Cresta has a remote-first culture with flexible PTO and home-office support.

What skills are required for the Quality Assurance Analyst position?

Required skills include 1–3 years in QA or data labeling, exceptional attention to detail and analytical rigor, strong documentation and communication skills, and comfort with accuracy-driven tasks.

What is the company culture like at Cresta?

Cresta fosters a remote-first culture with flexible PTO, monthly wellness stipend, and home-office support, emphasizing recognition of impact and investment in people.

What makes a strong candidate for this QA Analyst role?

Strong candidates have 1–3 years in QA or data labeling, exceptional attention to detail, strong documentation and communication skills, plus preferred familiarity with conversational AI, annotation tools, or bias/redaction audits.

Cresta

AI-powered coaching for sales teams

About Cresta

Cresta focuses on enhancing business outcomes through AI-powered coaching and assistance, particularly for sales teams. Its main product, Cresta for Sales, analyzes all sales conversations to identify performance gaps and provide real-time coaching, helping businesses improve their sales efficiency. This service is available on a subscription basis and is suitable for companies of all sizes across various industries. Cresta also offers a chatbot service that automates repetitive conversations, allowing sales agents to concentrate on more complex tasks. The patented Real-Time Intelligence Engine continuously learns from interactions to highlight effective behaviors, giving businesses a competitive edge. Clients have reported notable improvements, including faster response times and increased sales conversions.

Palo Alto, CaliforniaHeadquarters

2017Year Founded

$268.5MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Risks

Competition from AI giants like Google and Microsoft threatens Cresta's market share.

Rapid AI advancements may render Cresta's offerings outdated without continuous innovation.

Expansion into Romania and India may face operational challenges and increased costs.

Differentiation

Cresta's Real-Time Intelligence Engine offers unique AI-driven insights for sales improvement.

The company provides AI-powered coaching, enhancing sales team performance with real-time feedback.

Cresta's chatbot service reduces repetitive tasks, allowing agents to focus on complex issues.

Upsides

Cresta's $125M Series D funding boosts product development and market expansion.

Recognition in Forbes AI 50 list enhances Cresta's credibility and market presence.

Human-in-the-loop AI capabilities improve customer service interactions and satisfaction.

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