[Remote] Manager, QA Operations at Angi

New York, New York, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Home Services, BiotechnologyIndustries

Requirements

Candidates must have at least 3 years of experience in Quality Assurance, Operations Performance, or Customer Experience leadership, with a minimum of 1 year in a management capacity. A proven track record in operational leadership is required.

Responsibilities

The Manager, QA Operations will execute the QA vision, ensuring alignment with organizational priorities, regulatory requirements, and customer experience goals. They will implement standardized QA frameworks, rubrics, and calibration processes, and serve as the primary escalation point for quality disputes. This role involves leading, coaching, and developing a team of QA leaders and auditors, establishing and monitoring KPIs, and translating quality trends into actionable insights. The manager will collaborate with cross-functional teams, act as a change agent for process innovation, and serve as the business owner for quality management tools like MaestroQA.

Skills

Quality Assurance

Operations Management

Data Analysis

Process Optimization

Team Leadership

Cross-functional Collaboration

Business Growth

Customer Experience

Angi

Sustainability consulting for ESG performance ratings

About Angi

Angi Sustainability focuses on sustainability consulting by providing Environmental, Social, and Governance (ESG) performance ratings and science-based targets for investments. The company collaborates with organizations like the Carbon Disclosure Project and the United Nations Global Compact to help institutional investors and corporations improve their ESG practices. Angi Sustainability stands out by offering both consultancy services and subscription-based analytical tools, allowing clients to measure and enhance their sustainability efforts. The goal is to support clients in making responsible investment decisions and advancing their sustainability initiatives.

Milan, ItalyHeadquarters

2017Year Founded

$225.5MTotal Funding

VENTURE_UNKNOWNCompany Stage

Consulting, Social ImpactIndustries

1,001-5,000Employees

Benefits

Competitive compensation.

This position will be eligible for a competitive year end performance bonus & equity package.

Full medical, dental, vision package to fit your needs

Flexible vacation policy: work hard and take time when you need it

Pet discount plans & retirement plan with company match (401K)

The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world

Risks

Increased competition from Thumbtack and TaskRabbit in the home services market.

Consumer shift towards DIY solutions may reduce demand for traditional services.

Potential backlash against ESG ratings could affect Angi Sustainability's credibility.

Differentiation

Angi offers a wide range of vetted home service professionals.

Angi Sustainability provides ESG performance ratings and science-based targets.

Partnerships with organizations like CDP and WWF enhance Angi's credibility.

Upsides

Growing demand for smart home solutions expands Angi's service offerings.

Increased interest in green home improvements aligns with Angi's sustainability focus.

Rising ESG reporting requirements boost demand for Angi Sustainability's services.

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