Product Support Specialist
Tremendous$70,000 - $75,000/year
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Consumer Software, FintechIndustries
Requirements
Candidates should possess a Bachelor's degree in a related field and have at least 5 years of experience in product support or a similar customer-facing role, demonstrating strong problem-solving skills and a customer-centric approach. Flexibility to work during UK business hours (Mon-Fri, 9 AM - 6 PM) and a commitment to work-life balance are essential, as shift assignments will be based on customer needs. The role requires the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams effectively.
Responsibilities
The Sr. Product Support Consultant will receive and resolve inbound customer help requests through various channels including phone, chat, and email, advocating for customer needs and ensuring issues are addressed to resolution. They will consult with customers to optimize their business operations within Zenoti, demonstrate technical expertise, and escalate issues to higher levels of support when necessary. Furthermore, the consultant will develop and maintain their technical knowledge in assigned product areas and contribute to high customer satisfaction through trusted advisory support.
Skills
Customer Service
Troubleshooting
Documentation
Prioritization
Technical Aptitude
Zenoti
Cloud-based software for beauty businesses
About Zenoti
Zenoti provides cloud-based software tailored for salons, spas, and med spas, helping over 12,000 businesses across more than 50 countries manage their operations. The software includes tools for appointment scheduling, billing, payments, reporting, analytics, marketing, employee management, and inventory control, all aimed at improving customer experience and automating front desk tasks. Operating on a Software-as-a-Service (SaaS) model, clients pay a subscription fee for access to the software, which is continuously updated without manual installations. Zenoti distinguishes itself by offering modern, touchless interactions like online booking and self-check-in, along with 24/7 support and assistance with data migration for new clients. The company's goal is to enhance the efficiency and customer experience of businesses in the beauty and wellness industry.
Bellevue, WashingtonHeadquarters
2010Year Founded
$322MTotal Funding
SERIES_DCompany Stage
Consumer Software, Enterprise SoftwareIndustries
1,001-5,000Employees