Technical Support Engineer

Position Overview

Cribl is seeking Technical Support Engineers to ensure customer success by providing enterprise-level support to our customers and partners. We are a fast-growing, remote-first company with a mission to unlock the value of all observability data. Cribl is the data engine for IT and Security, trusted by many of the biggest names in the most demanding industries to solve their most pressing data needs.

Why You’ll Love This Role

• Impact: Help customers unlock the value of their observability data and provide them with unprecedented levels of observability, intelligence, and control over their real-time data.
• Culture: Join a highly technical and collaborative team that is committed to shipping high-quality software and enjoys a fun, supportive work environment.
• Growth: Be part of a rapidly growing, remote-first company backed by Sequoia and CRV, with products deployed in some of the largest organizations globally.
• Empowerment: As a remote-first company, Cribl empowers employees to do their best work, wherever they are.

Responsibilities

• Develop a deep technical understanding of Cribl Stream and other Cribl products.
• Provide extraordinary technical support to Enterprise customers across various channels (Slack, email, online meetings, etc.).
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Follow standard procedures for reproducibility and escalation of unresolved issues to appropriate internal teams.
• Provide prompt and accurate feedback to customers, set achievable expectations, and ensure proper recording and closure of all issues.
• Contribute to the knowledge base by creating tech notes, articles, and participating in real-time forums (e.g., Slack).
• This position may require stand-by, on-call, or off-hours duties.

Requirements

• BS degree in Computer Science or a similar degree, or equivalent work experience.
• 5+ years of experience supporting enterprise customers or working hands-on with distributed systems.
• Passion for working on complex technical issues.
• Expert-level troubleshooting, problem-solving skills, and critical thinking.
• Excellent client-facing and communication skills (written and verbal).
• Experience with Linux, AWS, Azure, and Networking.

Preferred Qualifications

• Experience with Splunk, Elasticsearch, LogStash, and/or other related observability technologies.
• Regex and JavaScript experience.

Compensation & Benefits

• Salary Range: $130,000 - $163,000 (dependent on geographic location and candidate's qualifications).
• Benefits Package: Includes health, dental, vision, short-term disability, life insurance, paid holidays and PTO, fertility treatment benefit, 401(k), equity, and eligibility for a discretionary company-wide bonus.

Company Information

Cribl is a serious company that doesn’t take itself too seriously. We are looking for collaborative, curious, and motivated team members who are passionate about putting customers first. We believe that diversity drives innovation, enables better decisions, and inspires creativity. Join the herd and unlock your opportunity to do the best work of your career.