Field Operations Product Specialist

Texas, United States

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$77,000 – $82,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Fitness Technology, Consumer ElectronicsIndustries

Requirements

Candidates should have 3-5 years of experience in field operations, technical installation, last mile, or service delivery roles. They need strong technical acumen with connected hardware, digital tools, and mobile apps, excellent interpersonal and communication skills, and a customer-first mindset. Strong organizational and time management skills are essential, along with a proactive approach to problem-solving. The role requires a valid U.S. driver's license with a clean record, willingness to travel up to 80% including evenings and weekends, and comfort working in customer homes. Experience in home fitness, smart home, or consumer electronics, familiarity with Salesforce or Google Workspace, and knowledge of basic construction or renovation principles are considered advantageous. Bilingual skills are a plus.

Responsibilities

The Field Operations Product Specialist will lead complex in-home installations and service visits, provide expert-level technical support via a hotline, and conduct field audits to improve compliance. They will act as a brand ambassador during customer interactions, identifying process inefficiencies, and implementing scalable solutions. Responsibilities include analyzing field data for service improvements, driving pilot programs for new tools or hardware, and maintaining training materials and SOPs. The specialist will also provide training and mentorship to junior technicians, manage field activity budgets, and ensure adherence to safety protocols and company policies.

Skills

Field Operations

Technical Support

Troubleshooting

Process Improvement

Data Analysis

Customer Service

Product Knowledge

Installation

Service Operations

Tonal

Home gym system with personalized workouts

About Tonal

Tonal offers a home gym solution that combines technology and fitness. Its main product is a wall-mounted fitness system that uses artificial intelligence to create personalized workout plans. This system tracks user performance and provides real-time feedback, helping users achieve their fitness goals. Tonal's equipment can adapt to different fitness levels, offering up to 200 pounds of adjustable weight and the capability to perform over 245 exercises. Unlike many competitors, Tonal focuses on providing a complete fitness experience in one device, eliminating the need for multiple gym equipment or memberships. The company's goal is to make fitness more accessible and convenient for everyone, with a business model that includes selling the equipment and offering a subscription service for ongoing personalized workout programs.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$564.2MTotal Funding

LATE_VCCompany Stage

Consumer Software, AI & Machine Learning, Consumer GoodsIndustries

201-500Employees