Product Manager

Employment Type: Full-time

About Us:

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.

Position Summary:

Assists in shaping individual product strategy and in the creation of relevant business cases. Accountable for the full product lifecycle from ideation to end-of-life. Responsible for determining interdependencies in the broader CDK product lines and ecosystem. Serves as the voice of the customer and market for the product organization. Ensures that user personas and product requirements are defined and reflected in user stories. May also own and/or assist in Epic development. Works with the Scrum Master and agile team on backlog grooming and ensures timely decision-making on product requirement trade-offs.

Position Responsibilities:

Supervision and Autonomy:

• Conducts complex and important work.
• Operates with moderate supervision, with little instruction on day-to-day work and general instruction on new projects.
• Analyzes solutions using standard procedures.

Product Knowledge:

• Maintains awareness of competition and product differentiators.
• Continuously builds product management skills.
• Leverages industry, organization, and customer knowledge to interpret and drive internal/customer requirements.

Leadership:

• Leads product requirements and works daily with agile team(s) defining user stories/Features (Epics).
• Acts as a resource for junior staff (peer-to-peer).

Impact Results:

• Successful execution has an impact on overall product deliverables and may also impact cross-connected use cases and related customer and business outcomes.
• Has moderate impact on commitments, and issues are likely to cause moderate disruption to the business.
• Translates product vision into prioritized and deliverable Features (Epics) and user stories (based on feedback from dealers/customers and analysis of user and buyer personas) to deliver differentiated customer outcomes.
• Manages the backlog for sprint teams, partnering with R&D/Scrum Master in prioritization, supporting the full lifecycle from definition, beta, showcase, and retrospectives.
• Works with product marketing to develop the product’s value proposition, features/benefits.
• Monitors and adapts to key product success metrics (e.g., adoption, profitability, NPS, market share growth).
• Invests in gaining expertise of the market, user personas, functional, and domain knowledge.
• Develops and prioritizes Features (Epics) and user stories based on user/market requirements, strategy, and business plan.
• Supports business case development.
• Collaborates with other Product Managers to ensure the product remains aligned with overall CDK product strategy and deliverables.

Position Qualifications:

• Deep knowledge in creating Features (Epics) and user stories, driving end-to-end execution of product releases.
• Strong written and verbal communication skills.
• Ability to facilitate customer communications.
• Ability to listen and consider the points of view of others, collaborate, and build consensus within cross-functional areas.
• Participated in business case creation and aligning requirements to business outcomes.
• Strong track record of product execution in a dynamic environment.

Travel:

• [Travel information not specified]