Sr. Manger, Financial Platform Operations

United States

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$142,000 – $228,000Compensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Banking, Financial ServicesIndustries

Requirements

Candidates should possess over 8 years of experience in payments, fintech infrastructure, or banking operations, with deep knowledge of card issuing, transaction processing, ACH, and real-time payments. A strong track record in managing external partners and vendor performance, proven success in enabling product launches, and financial/operational acumen including cost modeling and vendor management are essential. Experience with incident management, platform monitoring, scaling operational systems, strong communication and cross-functional collaboration skills, and experience hiring/managing high-performing teams are also required. Familiarity with payment-related compliance and regulatory frameworks is necessary.

Responsibilities

The Sr. Manager of Financial Platform Operations will lead and manage critical partner relationships, including payment processors, card issuers, sponsor banks, and networks, ensuring operational excellence across all partner workflows. Responsibilities include enabling product launches by supporting partner integrations, owning reconciliation accuracy and financial reporting, and identifying/implementing improvements to tooling, processes, and partner performance. The role involves staying ahead of regulatory changes and network rule updates, translating them into operational plans, negotiating commercial terms, managing cost structures, and leading/growing a team. This position requires sharing insights with senior leadership to guide strategic decisions across payments and infrastructure.

Skills

Payments

Fintech Infrastructure

Banking Operations

Card Issuing

Transaction Processing

Financial Platform Operations

Partner Relationship Management

SLA Management

Performance Monitoring

Escalation Management

Root Cause Analysis

Product Launch Support

Reconciliation

Financial Reporting

Compliance

Accounting

Process Improvement

Tooling Improvement

Regulatory Change Management

Network Rule Updates

Commercial Negotiation

Cost Management

Team Leadership

Strategic Decision Making

Dave

Mobile app for fee-free financial services

About Dave

Dave is a financial technology company that helps individuals manage their finances through a mobile app. The app offers various financial services, including cash advances on upcoming paychecks without interest or credit checks, which helps users avoid overdraft fees. It targets lower to middle-income individuals who may struggle with traditional banking services, providing a fee-free banking experience with no overdraft, minimum balance, or ATM fees at over 32,000 locations. Dave generates revenue through subscription fees and optional services, such as helping users find side jobs and offering a credit-building service through LevelCredit. The app is designed to be user-friendly and non-judgmental, making it easier for users to navigate their financial lives. Dave's goal is to provide accessible banking services that empower individuals to manage their finances effectively.

West Hollywood, CaliforniaHeadquarters

2016Year Founded

$366MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

501-1,000Employees

Benefits

Flexible work hours & remote culture

Medical, dental, & vision

Generous PTO

401k with match

Flexible PTO

All-company in-person events

Risks

FTC and DOJ lawsuits for deceptive practices could harm Dave's reputation and finances.

Regulatory challenges during Frisch's appointment may indicate internal instability.

New CFPB rule might affect Dave's revenue model, impacting financial services offered.

Differentiation

Dave offers fee-free banking services, unlike traditional banks with hidden charges.

The app provides cash advances without interest or credit checks, aiding financial stability.

Dave's 'Side Hustle' feature helps users find additional income opportunities.

Upsides

Participation in Socure's consortium enhances fraud prevention, boosting customer trust.

Kevin Frisch's appointment as CMO may improve brand positioning and customer acquisition.

CFPB's overdraft rule aligns with Dave's model, attracting dissatisfied bank customers.

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