Director of Care Operations

United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Biotechnology, Medicaid ServicesIndustries

Requirements

Candidates must possess at least 8 years of operational experience, with a minimum of 5 years managing large-scale clinical or clinical-adjacent teams. Experience in P&L management, including unit economics, is essential, as is proficiency in driving key performance metrics, team building, and change management. A proven track record in Medicaid or value-based care settings with a strong understanding of regulatory requirements is necessary. The role also requires an ownership mindset, strong collaboration skills, a desire to work in a fast-paced startup environment, and a passion for serving individuals with complex chronic needs.

Responsibilities

The Director of Care Operations will oversee the daily operations of the Enhanced Care Management (ECM) program, ensuring delivery targets are met. This includes growing and managing a multi-disciplinary care operations team, managing the P&L and unit economics for the service line, and designing/optimizing workflows for scalability and patient experience. The role involves collaborating with product, clinical, finance, and growth teams, operationalizing performance metrics, and leading change management efforts for initiatives like reorganizations and KPI rollouts.

Skills

Operations Management

Payer Alignment

Care Delivery

Leadership

Program Management

Automation

Healthcare Technology

Medicaid

Enhanced Care Management (ECM)

Pair Team

Connects vulnerable patients with local care teams

About Pair Team

Pair Team connects vulnerable patients with local care teams that provide physical, mental, and social services. They achieve this by partnering with large healthcare providers, hospitals, health systems, municipalities, shelters, and social support services. The company focuses on whole-person care, offering their services for free to patients by coordinating resources across their partner network. This model is funded through the Enhanced Care Management benefit of Medi-Cal, ensuring no cost to patients. Additionally, Pair Team compensates community partners for their involvement in patient care, creating a revenue stream for these organizations. They also provide extra support like virtual urgent care, free grocery delivery, and housing navigation, which enhances patient care and eases the workload for healthcare staff. Pair Team stands out by specifically targeting vulnerable populations and collaborating closely with community organizations to deliver comprehensive care.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$18.5MTotal Funding

SERIES_ACompany Stage

Social Impact, HealthcareIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Flexible Vacation Policy

401(k) Retirement Plan

Phone/Internet Stipend

Risks

Over-reliance on Medi-Cal funding poses financial risks with policy changes.

Rapid expansion may strain operational capabilities and affect service quality.

AI integration could lead to data privacy concerns and regulatory challenges.

Differentiation

Pair Team integrates social support services into healthcare for vulnerable communities.

They offer a tech-enabled care team model for safety-net primary care systems.

Pair Team provides whole-person care as a free service to patients.

Upsides

Recent $9M funding will help expand Pair Team's network and scale operations.

CalAIM initiative offers significant opportunities for Pair Team's service expansion.

Appointment of Nate Favini as CMO could drive innovation in clinical services.

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