Sr. Manager, Customer Success at Dexterity

Redwood City, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

RoboticsIndustries

Requirements

Proven track record of managing multiple customers
Resilience and adaptability in navigating ambiguous customer tasks
Strong organizational skills
Excellent communication skills
Ability to build strategic working relationships with customers
Ability to collaborate across multiple departments
Deep understanding of Dexterity's robotics technology

Responsibilities

Ensure continuous alignment between Dexterity and the Customer
Synthesize data and critical updates to educate stakeholders
Provide clear updates to customers
Analyze KPI trends and suggest process improvement recommendations
Conduct up-front analysis of the customer experience
Identify gaps in the customer experience
Create future-state plans
Play a critical role in ensuring Dexterity's customers are successful in their use of robotics

Skills

Customer Success

Robotics

Customer Onboarding

KPI Analysis

Stakeholder Management

Process Improvement

Customer Training

Strategic Relationships

Dexterity

AI-powered robotic solutions for logistics

About Dexterity

Dexterity.ai develops AI-powered robotic technology aimed at improving logistics and supply chain management, particularly in trailer loading. Their robots autonomously pick and induct parcels into sorting systems at speeds faster than humans. A key feature of their technology is its ability to understand the environment in real-time without needing external data feeds or software integration, making it adaptable for various operations. Dexterity.ai serves a range of clients, from small businesses to large corporations like FedEx, focusing on enhancing operational efficiency, employee safety, and attracting talent through automation. They generate revenue by selling their robotic solutions and providing consultation services for technology integration, with the goal of transforming the logistics industry into a safer and more efficient environment.

Redwood City, CaliforniaHeadquarters

2017Year Founded

$190.8MTotal Funding

SERIES_BCompany Stage

Robotics & Automation, Industrial & Manufacturing, AI & Machine LearningIndustries

201-500Employees

Benefits

Flexible vacation time

Comprehensive healthcare benefits

Retirement plan

Wellbeing & fitness offerings

Insurance programs

Discounts & perks

Risks

Increased competition from companies using Generative AI could challenge Dexterity's market position.

Rapid AI and robotics evolution may render Dexterity's offerings obsolete without continuous innovation.

New labeling requirements could increase operational costs and complexity for Dexterity.

Differentiation

Dexterity's robots operate without needing data feeds or warehouse software integration.

Their technology offers real-time environmental understanding, enhancing adaptability in logistics settings.

Dexterity's AI-powered robots surpass human capabilities in trailer loading and parcel sorting.

Upsides

Dexterity's collaboration with FedEx showcases successful large-scale logistics automation.

Expansion into EMEA could increase market penetration and business opportunities.

Growing demand for automated labeling solutions boosts Dexterity's market potential.

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