Senior Customer Success Manager
Tremendous$180,000 - $220,000/year
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
RoboticsIndustries
Requirements
- Proven track record of managing multiple customers
- Resilience and adaptability in navigating ambiguous customer tasks
- Strong organizational skills
- Excellent communication skills
- Ability to build strategic working relationships with customers
- Ability to collaborate across multiple departments
- Deep understanding of Dexterity's robotics technology
Responsibilities
- Ensure continuous alignment between Dexterity and the Customer
- Synthesize data and critical updates to educate stakeholders
- Provide clear updates to customers
- Analyze KPI trends and suggest process improvement recommendations
- Conduct up-front analysis of the customer experience
- Identify gaps in the customer experience
- Create future-state plans
- Play a critical role in ensuring Dexterity's customers are successful in their use of robotics
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this position remote?
Yes, this is a remote position.
What is the salary for this role?
This information is not specified in the job description.
What skills are required for the Sr. Manager, Customer Success role?
Key requirements include a proven track record of managing multiple customers, resilience and adaptability, strong organizational skills, excellent communication skills, ability to build strategic relationships, collaboration across departments, and deep understanding of Dexterity's robotics technology.
What is the company culture like at Dexterity?
Dexterity is a customer-obsessed company focused on positively transforming the world through warehouse automation with full-stack robotics systems.
What makes a strong candidate for this position?
A strong candidate will have a proven track record of managing multiple customers, resilience in ambiguous situations, excellent communication and organizational skills, and a deep understanding of robotics technology.
Dexterity
AI-powered robotic solutions for logistics
About Dexterity
Dexterity.ai develops AI-powered robotic technology aimed at improving logistics and supply chain management, particularly in trailer loading. Their robots autonomously pick and induct parcels into sorting systems at speeds faster than humans. A key feature of their technology is its ability to understand the environment in real-time without needing external data feeds or software integration, making it adaptable for various operations. Dexterity.ai serves a range of clients, from small businesses to large corporations like FedEx, focusing on enhancing operational efficiency, employee safety, and attracting talent through automation. They generate revenue by selling their robotic solutions and providing consultation services for technology integration, with the goal of transforming the logistics industry into a safer and more efficient environment.
Redwood City, CaliforniaHeadquarters
2017Year Founded
$190.8MTotal Funding
SERIES_BCompany Stage
Robotics & Automation, Industrial & Manufacturing, AI & Machine LearningIndustries
201-500Employees
Benefits
Flexible vacation time
Comprehensive healthcare benefits
Retirement plan
Wellbeing & fitness offerings
Insurance programs
Discounts & perks
Risks
Increased competition from companies using Generative AI could challenge Dexterity's market position.
Rapid AI and robotics evolution may render Dexterity's offerings obsolete without continuous innovation.
New labeling requirements could increase operational costs and complexity for Dexterity.
Differentiation
Dexterity's robots operate without needing data feeds or warehouse software integration.
Their technology offers real-time environmental understanding, enhancing adaptability in logistics settings.
Dexterity's AI-powered robots surpass human capabilities in trailer loading and parcel sorting.
Upsides
Dexterity's collaboration with FedEx showcases successful large-scale logistics automation.
Expansion into EMEA could increase market penetration and business opportunities.
Growing demand for automated labeling solutions boosts Dexterity's market potential.
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