Sr. Associate of Corporate Strategy at OppFi

Chicago, Illinois, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Financial ServicesIndustries

Requirements

Bachelor's degree in Communication, Marketing, Marketing Analytics, Data Analytics, Economics, or a related field and three years of relevant experience as a Data Analyst, Business Analyst, Consumer Insights Analyst or similar role
In the alternative, a Master’s degree in Communication, Marketing, Marketing Analytics, Data Analytics, Economics, or a related field and one year of relevant experience as a Data Analyst, Business Analyst, Consumer Insights Analyst or similar role
Required one-year or three-years experience must include experience with conducting primary and secondary consumer and market research

Responsibilities

Lead the company's customer insights efforts through management of Net Promoter Score, Public Reviews, Primary and Secondary Customer Research and Surveys, and Quantitative Data
Establish the strategy and process for collecting, tracking, and monitoring Net Promoter Score (or other CSAT metrics)
Execute the CSAT metric strategy and ensure NPS remains at industry-leading levels
Map out the customer journey for all products, recognizing important touch points to collect customer feedback and identifying gaps
Conduct feature test and brand studies to identify what customers care about, and how those can translate into product and feature enhancement ideas
Perform analysis of qualitative feedback captured in customer surveys, project surveys, internal surveys, focus groups, agent phone calls and more
Perform root cause analysis on data to determine if findings are human, product- or process-related
Translate data-driven findings into measurable insights and communicate them with business partners
Create summary presentations for senior leadership, including the CEO, on a quarterly basis to share findings and suggest growth ideas and the roadmap for the company
Create and inform business cases to guide Product/Partnership strategy and fuel decision-making
Be the lead and liaison for any third-party research projects, representing the customer perspective
Build relationships with all employees (regardless of level and department) and directly with customers and collaborate with functional stakeholders to bring forward voice of the customer in all strategic decision-making
Help create concise customer experience policies and procedures
Work with Product and User Research to plan, design, and test ideas
Find opportunities to enhance customer experience and make communications related to NPS and public reviews more efficient and timelier

Skills

Net Promoter Score

NPS

CSAT Metrics

Customer Surveys

Customer Research

Quantitative Data Analysis

Customer Journey Mapping

Feature Testing

Brand Studies

OppFi

Specialty finance platform for personal loans

About OppFi

OppFi provides a platform that helps community banks offer personal loans to individuals who often struggle to access credit from traditional financial institutions. By partnering with these banks, OppFi enables them to extend credit to underserved Americans, allowing these consumers to improve their financial health. The loans are designed to be accessible and are accompanied by a focus on responsible lending practices. OppFi differentiates itself from competitors by emphasizing transparency and best-in-class customer service, ensuring that clients understand the terms of their loans and feel supported throughout the process. The company's goal is to promote financial inclusion and help individuals rebuild their financial stability.

Chicago, IllinoisHeadquarters

2012Year Founded

$283MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

201-500Employees