Sr Analyst III Infrastructure Services at DXC Technology

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Information TechnologyIndustries

Requirements

Extensive knowledge of Windows Server OS (2008, 2012, 2016, 2019) and desktop environments (Windows 10/11)
Proficiency in MS Exchange protocols (SMTP, POP3, RPC/HTTPS, MAPI/HTTPS)
Experience with Exchange Hybrid Configurations and Azure AD Connect implementations
In-depth understanding of Office 365 features, including DKIM, DMARC, transport rules, DLP policies, and retention/archival policies
Knowledge of SharePoint Online architecture and Microsoft Teams troubleshooting
Advanced capabilities in tools like PowerShell, MFCMapi, IDFix, and diagnostic utilities
Experience with ADFS Single Sign-On and backup/restoration tools for Exchange environments
Strong grasp of network protocols (TCP/IP) and DNS mail traffic flows
Minimum of 8-10 years of relevant experience
At least 2 years of experience as a Level 3 engineer
Bachelor’s degree or higher in a related field
Microsoft certifications for Office 365 workloads (a plus)
Excellent communication and customer handling skills
Strong analytical and problem-solving abilities
Ability to manage multiple tasks and deliver results within timelines
Highly organized and a team player
Quick decision-making and a proactive approach to issue resolution

Responsibilities

Administer and maintain MS Exchange versions (2013/2016/2019) and on-premise infrastructure, including backup and restore procedures, mailbox management, and public folder replication
Provide advanced support for Exchange Online services, including hybrid configurations, mail flow troubleshooting, and message tracking
Configure and troubleshoot remote email access using Outlook and OWA
Manage and maintain anti-SPAM products and Enterprise Vault Servers
Architect, design, and implement solutions using Office 365 services, including Exchange Online, SharePoint Online, Microsoft Teams, and Security & Compliance
Handle Tier 3 operations and assist Tier 1 and 2 teams with complex issues
Troubleshoot advanced Office 365 issues using tools like PowerShell and diagnostic tools while adhering to SLA timelines
Collaborate with cross-functional teams to identify and resolve global technical issues
Monitor system performance and provide root cause analysis for complex issues
Execute projects related to migrations, new implementations, and system improvements for Office 365
Provide detailed reporting on Office 365-related tasks and tickets

Skills

MS Exchange

Exchange Online

Office 365

SharePoint Online

Microsoft Teams

PowerShell

Windows Server

Azure AD Connect

Exchange Hybrid Configurations

DKIM

DMARC

DLP policies

ADFS

MFCMapi

TCP/IP

DNS

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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