Staff Software Engineer - Salesforce

United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

AutomotiveIndustries

Requirements

Candidates must possess a Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field, or have equivalent experience. A minimum of 7 years of experience within the Salesforce ecosystem is required, with at least 3 years in a Salesforce Architect or similar technical leadership role. Deep expertise in Salesforce Service Cloud and the Salesforce Messaging/Digital Engagement suite, including Chat, Omni-Channel, Einstein Bots, and Flow, is essential. Proven experience designing scalable, secure, and high-performance Salesforce solutions for large enterprises, along with a strong understanding of Salesforce architectural principles, limitations, governor limits, and integration patterns, is necessary. Experience designing complex automation using Salesforce Flow and expertise in Salesforce security models, data structures, and sharing mechanisms are also required. Excellent analytical, problem-solving, and technical documentation skills are expected, as is the ability to communicate complex technical concepts effectively. Salesforce Certified Application Architect and/or System Architect, and Salesforce Certified Service Cloud Consultant certifications are required. Familiarity with tools like Jira, GitHub, and Copado is preferred.

Responsibilities

The Staff Software Engineer will architect end-to-end Salesforce Messaging solutions, defining the technical structure for embedded service deployments, multi-channel engagement, Omni-Channel routing, skills management, and Einstein Bots. They will develop and maintain the overall technical architecture and roadmap for Salesforce Messaging features, ensuring alignment with business goals and platform strategy. The role involves providing expert technical leadership and direction to development teams on design patterns, configuration best practices, and advanced implementation techniques. Responsibilities include designing robust and scalable solutions for complex requirements, establishing and governing technical standards for Salesforce Messaging, and ensuring solutions adhere to Salesforce governor limits and optimize for performance, scalability, security, and maintainability. Creating comprehensive technical design documentation, evaluating emerging Salesforce technologies, and collaborating with business stakeholders, Product Owners, and Enterprise Architects are key duties. The engineer will oversee the technical integrity of Messaging solutions throughout the development lifecycle and serve as the ultimate subject matter expert for Salesforce Messaging architecture and capabilities at GM.

Skills

Salesforce

Salesforce Messaging

Service Cloud

Omni-Channel

Einstein Bots

Flows

API Integration

Technical Architecture

Software Design

Scalability

Performance Optimization

Security

Data Modeling

Technical Leadership

General Motors

Designs, manufactures, and sells vehicles

About General Motors

General Motors designs, manufactures, and sells vehicles and vehicle parts, catering to individual consumers, businesses, and government entities. The company operates in both traditional internal combustion engine vehicles and the growing electric vehicle (EV) market, generating revenue through vehicle sales and financing services. GM stands out from competitors with its commitment to community service, sustainability, and diversity, as evidenced by a majority female Board of Directors. The company's goal is to balance traditional automotive manufacturing with technological advancements in electric and autonomous vehicles.

Detroit, MichiganHeadquarters

1908Year Founded

$486.7MTotal Funding

IPOCompany Stage

Automotive & Transportation, Financial ServicesIndustries

10,001+Employees

Benefits

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Company Match

401(k) Retirement Plan

Tuition Reimbursement

Student Loan Assistance

Flexible Work Hours

Discount on GM vehicles

Risks

Shutting down Cruise Robotaxi may affect investor confidence in GM's AV strategy.

Chevrolet Equinox EV recall could harm GM's safety reputation.

Leadership transition in design may disrupt continuity and brand identity.

Differentiation

GM's Dynamic Fuel Management system enhances fuel efficiency in traditional vehicles.

GM leads in board diversity with 55% women directors.

GM's pivot to personal autonomous vehicles aligns with consumer trends.

Upsides

Partnership with Nvidia boosts GM's autonomous vehicle technology capabilities.

Collaboration with ChargePoint expands EV charging infrastructure, enhancing consumer appeal.

Bryan Nesbitt's appointment as design head may bring innovation to GM's vehicle design.

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