Sportsbook Operations Senior Associate

Employment Type: Full-time

Position Overview

We are defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming. In this role, you will drive the day-to-day execution of operational plans for high-intensity, live-focused sports, ensuring our offerings stay sharp and competitive. You will collaborate across teams to support campaign rollouts, monitor real-time performance, and turn data into actionable insights. From building dashboards to crafting long-range forecasts, you will help shape go-to-market strategies that elevate engagement and impact.

Responsibilities

• Support the end-to-end delivery of sport operational plans, including the planning and execution of campaigns, promotions, and content rollouts.
• Lead day-to-day performance monitoring, using key metrics to evaluate success and identify opportunities.
• Build and maintain dashboards, performance reports, and campaign post-mortems that highlight key insights and drive decision-making.
• Identify, escalate, and resolve issues or gaps in sport performance or delivery.
• Play a key role in forecasting and planning processes, contributing to the development of daily, weekly, and long-range performance projections for key sports by leveraging historical data, seasonal trends, and upcoming calendar events.
• Conduct regular competitor benchmarking and event tracking to ensure we stay ahead of market trends.

Requirements

• Strong understanding of and passion for major sports, particularly live-heavy and event-driven formats (e.g., Tennis, Basketball, Table Tennis).
• Proven ability to work with and interpret data; confident using Excel/Google Sheets and reporting tools such as Tableau and Sigma.
• Basic proficiency in SQL is a strong asset.
• Sharp commercial instinct with an interest in how product, promotion, and pricing impact engagement and revenue.
• Detail-oriented with strong organizational skills; capable of managing multiple initiatives in a fast-moving environment.
• Self-starter with a growth mindset and a proactive, problem-solving approach.
• Experience in a sports, gaming, media, or digital operations role preferred.

Company Information

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. We’ll guide you through the process if this is relevant to your role.

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