Job Description: Care Senior Strategy Associate

Angi®: Getting Jobs Done Well

At Angi®, our mission for 30 years has been simple: get jobs done well. We achieve this by connecting homeowners with reliable, skilled professionals and by connecting professionals with homeowners who have the jobs they want.

Angi at a glance:

• A new homeowner turns to Angi every second.
• Our network has 150,000+ skilled pros in 50+ service categories.
• Over 150,000,000 projects have been brought to Angi (and counting).

Why join Angi: Angi® is defining the future of the home services industry, creating an environment where homeowners, service professionals, and employees benefit from more jobs done well.

• For homeowners, our platform simplifies finding skilled pros for repairs, renovations, and everything in between.
• For pros, we act as a business partner, helping them find desired work and grow their businesses. We believe home is the most important place on earth, and we work hard for our homeowners and pros, making a real impact on families, communities, and livelihoods. Angi is an amazing place to call home. We can’t wait to welcome you.

About the Team: Care Operations

The Care Operations team is a centralized center of excellence dedicated to managing all workforce management needs across business lines that service customers and professionals, such as Pro Support and Homeowner Support. This dynamic team ensures the company's ability to efficiently and seamlessly support service for customers and professionals by overseeing a vast network of global Business Process Optimization (BPO) agents. The team also serves as a direct liaison between operational business lines and the broader finance organization, ensuring transparency and accuracy in operational expenditures and resource allocation, and providing essential insights and management for our distributed workforce.

What You'll Do:

The Care Senior Strategy Associate will oversee the delivery of service to various subsets of Angi customers and pros. This role offers a unique opportunity for an ambitious professional to make an outsized contribution across strategy, operations, and Care. A successful candidate will assist with planning and execution of critical activities such as:

• Data analysis and reporting
• Budgeting
• Business forecasting
• Financial modeling
• Improving customers and pros’ end-to-end experience

This is a unique opportunity to support and be part of critical, rapidly growing businesses at Angi.

Key Responsibilities:

• Build reports and presentations to support critical business decisions related to inbound and outbound forecasting and cost.
• Develop a deep understanding of Care technology and tools to optimize the value of tool investments and ensure tools enable the Care organization to meet KPIs.
• Leverage the Care cost structure and allocation methods to understand how to maximize the Care experience within financial constraints.
• Execute the yearly budgeting process and ensure alignment with the Finance organization on forecasting and actual reconciliation on a weekly and monthly basis.
• Continuously evaluate current financial and headcount forecasting mechanisms, propose changes, and implement best practices.
• Build and maintain Excel models that optimize cost, wait times, and other critical metrics, enabling hiring and skilling decisions across all Angi Customer and Pro support lines.

Who You Are:

• Experience: 2-3 years of professional experience in an analytical role.
• Skills:
  • Strong organizational and project management skills with great attention to detail.
  • Advanced proficiency in Excel and/or Google Sheets, including financial modeling experience.
  • Problem-solving mindset with an eagerness to learn and take ownership of complex projects.
  • Ability to explain information in a simple, digestible way to a variety of audiences.
  • Interest in working with a dynamic team in a fast-paced environment.
  • Driven by data and analytics to deliver impactful solutions.
• Preferred Qualifications (Plus):
  • Experience with Looker, SQL, or other data visualization tools.
  • Familiarity with SaaS platforms like Salesforce.