Specialist I, New Client Booking

Position Overview

Grow Therapy is seeking a Specialist I, New Client Booking who is passionate about expanding access to mental healthcare. In this role, you’ll handle warm, inbound phone leads from prospective clients, thoughtfully matching them with a Grow provider who best meets their mental health needs. As the first point of contact, you’ll play a pivotal role in guiding clients through the booking process, following up as needed to secure appointments and ensure a seamless experience.

Ideal candidates are motivated self-starters who excel in a balance of structure and autonomy. With flexibility to structure your day, you’ll be responsible for independently managing time, proactively engaging clients, and meeting booking goals. This role is perfect for someone who enjoys setting and exceeding personal targets, values accountability, and is eager to make a real difference in mental healthcare. You’ll be part of a remote team of 6-8 teammates, reporting directly to our New Client Bookings Manager.

Responsibilities

• Handle inbound calls from prospective clients, assess their needs, and match them with the most suitable Grow provider for their mental health goals.
• Guide clients through the booking process, providing clear information, addressing questions, and following up as needed to confirm appointments.
• Maintain detailed and accurate records of client interactions and booking outcomes in Intercom and Zoom to support seamless communication and data tracking.
• Proactively manage daily tasks to meet or exceed individual booking and conversion targets, optimizing call strategies based on real-time results.
• Collaborate with the New Client Bookings team to share insights, refine workflows, and support continuous improvement in the client booking experience.

Requirements

• You lead with empathy, and prioritize customer value over everything else (working closely to find solutions that make their goals possible).
• You are self-motivated, eager to learn, and are comfortable with ambiguity / asynchronous communication.
• You’re comfortable overcoming objections and helping clients find alternative solutions.
• You love problem solving; you’re naturally curious, especially about technology.
• You are successful working independently and remotely, and adapt well to changing priorities and customer needs.
• You thrive working at a fast-paced startup, and you are excited about contributing to our startup’s growth.
• Bonus points: A track record of at least one year of successful customer-facing professional experience.

Note: If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume.

Compensation & Benefits

• Salary: $45,000 - $48,000 USD base compensation.
• Commission: Monthly variable commission ($1500 at performance goal).
• The base compensation for this role will vary depending on several factors, including relevant experience, qualifications, and the candidate's working location.

About Us

Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others.

Application Instructions

• Please upload your resume in PDF format.
• We use Covey as part of our hiring process.

Employment Type

• [Employment Type not specified]

Location Type

• Remote