Clinical Operations Coordinator

Employment Type: Full-time

Position Overview

At Devoted Health, we are dedicated to dramatically improving the health and well-being of older Americans by caring for every person like family. We are building a new kind of all-in-one healthcare company, integrating compassion, health insurance, clinical care, service, and technology to deliver a complete and integrated healthcare solution. Founded in 2017, we have experienced rapid growth and now serve members across the United States.

About the Role

As the Clinical Operations Coordinator at Devoted, you will be based in our Waltham office and play a crucial role in supporting the medical management operations of the health plan. You will be instrumental in building strong relationships with network healthcare providers through proactive outreach and follow-up communication. This is a fast-paced environment with dynamic workflows and occasional last-minute changes. The ideal candidate will be outgoing, detail-oriented, possess a natural talent for customer service, and demonstrate strong organizational skills and enthusiasm for managing multiple tasks simultaneously.

Responsibilities

• Reach out to hospitals and provider offices to obtain important clinical documentation.
• Contact hospitals and provider groups to ensure communication of clinical decisions.
• Manage clinical contact lists for hospitals and provider groups, scheduling peer-to-peer calls when appropriate.
• Provide operational support for key medical management processes, enabling nurses and physicians to make efficient, high-quality decisions.

Attributes to Success

• Enjoy working in a fast-paced startup environment.
• Possess strong organizational skills and a keen eye for detail.
• Ability to understand urgency and juggle multiple priorities effectively.
• Natural problem-solving abilities to handle changing schedules, unexpected issues, and requests for assistance.
• Capacity to identify and improve existing processes.
• Agility to multitask and adapt plans mid-day as needed.
• Excellent communication skills for interacting with providers and partners via phone and fax.
• A strong sense of accountability for assigned work.
• Maintain a calming presence during high-pressure situations, providing support to others.

Desired Skills and Experience

• 1-3 years of administrative or office experience.
• Proficiency in technology, particularly Gmail and G Suite.
• Proven history of organization and high attention to detail.

Compensation and Total Rewards

Our salary ranges are broad to accommodate growth within the role. Your Talent Partner will provide specific compensation details and information about our total rewards package during the interview process. The actual base salary offered will depend on factors such as qualifications, relevant experience, unique skills, education level, certifications, professional licenses, and geographic location.

Our Total Rewards package includes:

• Employer-sponsored health, dental, and vision plans with low or no premiums.
• Generous paid time off.
• $100 monthly mobile or internet stipend.
• Stock options for all employees.
• Bonus eligibility for all roles (excluding Director and above).
• Commission eligibility for Sales roles.
• Parental leave program.
• 401K program.
• And more...

Note: The total rewards package is applicable to full-time employees only. Intern and contract positions are not eligible.

Company Information

Healthcare equality is central to Devoted Health's mission to treat our members like family.