Spare Parts Coordinator (Customer-Facing)

Position Overview

• Location Type: Not specified
• Job Type: Full time
• Salary: Not specified

Symbotic is seeking a Spare Parts Coordinator to support its service organization. This role involves managing sales inquiries, processing orders, and fostering strong customer relationships within the automation and robotics sector. The ideal candidate will possess strong attention to detail, a customer-centric approach, and effective communication skills.

The Spare Parts team is crucial for maintaining customer site operations and the broader supply chain by ensuring the timely delivery of necessary replacement parts. The team focuses on operational excellence, quality, system reliability, and performance through collaboration with onsite customers.

Responsibilities

• Assist in managing the sales pipeline for spare parts and components.
• Accurately process and manage customer orders, ensuring timely delivery and providing regular status updates.
• Respond promptly to customer inquiries regarding product availability, pricing, and order status.
• Collaborate with inventory, logistics, and service teams to ensure parts availability and resolve order issues.
• Submit requests to update customer records in the CRM.
• Run reports in SAP, analyze data, and send weekly emails to customers with open order status updates.
• Manage Return Material Authorization (RMA) requests for returned materials and parts.
• Ensure customer sites provide critical documentation for Return Material Authorizations (RMAs), including reasons for replacement and information for Root Cause Analysis (RCA).
• Identify sales order changes and potential budget adjustments.
• Identify and escalate delivery delays that may impact customer site service levels.
• Contribute to continuous improvement initiatives to streamline sales and order processing workflows.

Requirements

• Associates degree or equivalent experience in business, sales, supply chain, maintenance, manufacturing, or a related field is preferred.
• Minimum of 2 years of experience in inside sales, customer service, or order management, preferably in automation, robotics, or industrial technology.
• Strong communication and interpersonal skills.
• Proficiency with ERP software (SAP), PLM Software (Teamcenter), CRM Software, and Microsoft Office Suite.
• Professional understanding of Excel.
• Detail-oriented with excellent organizational and multitasking abilities.
• Ability to work collaboratively in a fast-paced, team-oriented environment.
• Knowledge of spare parts, inventory management, or supply chain processes is a plus.

Our Environment

• Up to 10% travel may be required.
• Employees must possess a valid driver's license and the ability to travel to client and other customer locations by driving and/or flying.
• Employees are responsible for owning a credit card and managing expenses personally for reimbursement.

About Symbotic

Symbotic is an automation technology leader transforming the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents warehouses by applying next-generation technology, high-density storage, and machine learning to solve complex distribution challenges for the world's largest retail, wholesale, and food & beverage companies. The Symbotic platform enables companies to move goods with unmatched speed, agility, accuracy, and efficiency, acting as the backbone of commerce and transforming the flow of goods and supply chain economics.

For more information, visit www.symbotic.com.