Renal Service Coordinator

Position Overview

• Location Type: 100% Remote
• Job Type: Employment Type (Not Specified)
• Salary: (Not Specified)

Interwell Health is a kidney care management company dedicated to reimagining healthcare and helping patients live their best lives. We are seeking a Renal Service Coordinator (RSC) to assist patients in accessing essential medical services and connecting them with vital community resources throughout their Chronic Kidney Disease (CKD) journey. This role involves collaboration with patients, care teams, insurance providers, physicians, community resources, and vendors to improve health outcomes.

Essential Functions

• Locate providers that accept the patient’s insurance and new patients.
• Schedule appointments with providers and efficiently coordinate patient care.
• Coordinate access to durable medical equipment.
• Connect patients to vital community resources to enhance their overall well-being.
• Demonstrate thoughtful decision-making and resourcefulness when locating alternative options due to insurance coverage limitations.
• Overcome barriers by thinking creatively and finding innovative solutions.
• Opportunities to assist with various projects.

Requirements

• Education and Experience:
  • Required:
    • 2+ years of related experience
    • Basic knowledge of insurance benefits and eligibility criteria
    • Highly self-motivated, dependable, excellent time management, and ability to work independently
    • Strong verbal and written communication skills and ability to maintain effective interpersonal relationships at various levels of the organization
  • Preferred:
    • Kidney care or case management experience
    • Healthcare or inbound contact center experience
    • Basic computer skills. Familiarity with Microsoft Office applications.

Work Environment

• 100% Remote
• Ability to sit at a computer terminal for an extended period.
• Moderate noise (i.e., phone calls, online meetings, computer audio).
• Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

Company Information

Interwell Health's mission is to reinvent healthcare to help patients live their best lives. We are driven by mission-driven values:

• We care deeply about the people we serve.
• We are better when we work together.
• Humility is a source of our strength.
• We bring joy to our work.
• We deliver on our promises.

We are committed to diversity, equity, and inclusion throughout our recruiting practices. Everyone is welcome and included, and we value our differences.

Note on Applications: If you believe you'd be a great fit but don't meet every single requirement, please still apply.

Learn more at www.interwellhealth.com.

Important Notice: Interwell Health will not extend a job offer without prior communication with our recruiting team, hiring managers, and a formal interview process. Be aware of potential fraudulent offers.