Solutions Support Engineer at Ridecell

Paris, Île-de-France, France

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Fleet Management, MobilityIndustries

Requirements

Deep understanding of fleet management concepts and operations
Strong technical troubleshooting skills
Excellent communication and interpersonal skills
Ability to work independently and as part of a cross-functional team
Experience with technical integrations and customer support processes
Familiarity with fleet automation and mobility platforms is a plus

Responsibilities

Independently lead work streams, such as technical integration projects with customer/prospective IT teams
Provide on-site and/or remote pre and post-deployment support
Collaborate effectively with Sales, Product, Engineering, Launch, and Customer Success teams to ensure successful customer delivery and satisfaction
Support pre-sales activities, including customer demos and presentations, highlighting Ridecell’s value proposition
Triage, investigate, and escalate customer issues to the appropriate engineering teams for resolution
Identify and report gaps in the platform support structure and potential bugs

Skills

Key technologies and capabilities for this role

fleet managementtechnical troubleshootingcustomer supporttechnical integrationsissue triagecustomer demoscross-functional collaborationmobility platforms

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote position.

What is the salary for this role?

This information is not specified in the job description.

What skills are required for the Solutions Support Engineer role?

Required skills include deep understanding of fleet management concepts, strong technical troubleshooting skills, excellent communication and interpersonal skills, ability to work independently and in teams, and experience with technical integrations and customer support.

What is the company culture like at Ridecell?

The role emphasizes collaboration with cross-functional teams including Support, Engineering, Product, and Customer Success to ensure customer satisfaction, in a mission-driven environment focused on digitally transforming fleet operations.

How should I apply for this position?

Application instructions are not specified in the job description; further information can be found on the Ridecell website.

Ridecell

Fleet management and shared mobility platform

About Ridecell

Ridecell provides a platform for fleet management and shared mobility services, catering to clients who own and manage vehicle fleets, such as car rental companies and delivery businesses. The core of Ridecell's offering is the Fleet Transformation Cloud, which integrates data insights with digital vehicle control to automate workflows and resolve fleet issues, enhancing operational efficiency and sustainability. Additionally, Ridecell offers a car sharing service called Ridecell Shared, allowing customers to rent vehicles for various durations, supported by real-time vehicle monitoring and automated dispatch for maintenance. Unlike traditional fleet management systems, Ridecell focuses on automation and sustainability, making it an attractive option for businesses aiming to optimize their fleet operations while minimizing their environmental impact.

San Francisco, CaliforniaHeadquarters

2009Year Founded

$115.6MTotal Funding

SERIES_CCompany Stage

Data & Analytics, Automotive & TransportationIndustries

201-500Employees