Solutions Engineer, Mid-Market/Enterprise at OpenAI

San Francisco, California, United States

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$220,000 – $280,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, Technology, Enterprise SoftwareIndustries

Requirements

3+ years of experience in a technical pre-sales or similar role, managing C-level technical and business relationships with complex global organizations
Thorough understanding of IT security principles and customer requirements for technical B2B SaaS products, with experience providing higher-level security and compliance support
Foundational training in programming languages like Python or Javascript
Delivered prototypes of Generative AI/traditional ML solutions and knowledge of network/cloud architecture
Effective presenter and communicator who can translate business and technical topics to all audiences, including senior leaders
Own problems end-to-end and willing to pick up whatever knowledge is missing to get the job done
Humble attitude, eagerness to help colleagues, and desire to do whatever it takes to make the team succeed

Responsibilities

Deliver an exceptional pre-sales customer experience for MidMarket/Enterprise prospects and customers by providing technical expertise, outlining the value proposition, and answering product, API, and LLM-related questions
Demonstrate how leveraging OpenAI APIs and ChatGPT can meet customers’ business needs and deliver substantial business value, including building and presenting demos, scoping use cases, recommending architecture patterns, and providing in-depth technical advisory
Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process
Develop and nurture strong customer relationships during the evaluation, validation, and purchasing process
Foster customer advocacy and represent the voice of the customer with internal teams by gathering and relaying customer feedback, identifying themes across customers, and incorporating them into product planning
Serve as the first line of defense for security and compliance questions, explaining standardized collateral, guiding customers toward relevant resources (e.g., trust portal), and escalating complex requirements to the appropriate teams

Skills

Key technologies and capabilities for this role

OpenAI APIChatGPTLLMAPI IntegrationDemo BuildingArchitecture PatternsPre-sales EngineeringTechnical DocumentationUse Case Scoping

Questions & Answers

Common questions about this position

What is the salary range for the Solutions Engineer position?

The salary range is $220K - $280K.

Is this role remote or does it require office presence?

This role is based in San Francisco, CA, and uses a hybrid work model of 3 days in the office per week. Relocation assistance is offered to new employees.

What experience and skills are required for this role?

Candidates need 3+ years of experience in a technical pre-sales or similar role, managing C-level technical and business relationships with complex global organizations. A thorough understanding of IT security principles and customer requirements for technical B2B SaaS products is also required, along with experience providing higher-level security and compliance support.

What is the team structure and focus for this position?

The role is on the Technical Success team, which ensures the safe and effective deployment of ChatGPT and OpenAI API applications for developers and enterprises. You will work closely with MidMarket/Enterprise Sales, Security, and Product teams.

What makes a strong candidate for this Solutions Engineer role?

Strong candidates have 3+ years in technical pre-sales managing C-level relationships in complex organizations, plus deep knowledge of IT security and compliance for B2B SaaS.

OpenAI

Develops safe and beneficial AI technologies

About OpenAI

OpenAI develops and deploys artificial intelligence technologies aimed at benefiting humanity. The company creates advanced AI models capable of performing various tasks, such as automating processes and enhancing creativity. OpenAI's products, like Sora, allow users to generate videos from text descriptions, showcasing the versatility of its AI applications. Unlike many competitors, OpenAI operates under a capped profit model, which limits the profits it can make and ensures that excess earnings are redistributed to maximize the social benefits of AI. This commitment to safety and ethical considerations is central to its mission of ensuring that artificial general intelligence (AGI) serves all of humanity.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$18,433.2MTotal Funding

LATE_VCCompany Stage

AI & Machine LearningIndustries

1,001-5,000Employees