Solutions Engineer - Higher Education

Employment Type: Full-time

Position Overview

Instructure was founded to create superior, user-friendly software that transforms teaching and learning. We're dedicated to building effective, usable tools for a more connected and open edtech ecosystem, empowering everyone to access education, make discoveries, and achieve great things. We are looking for an experienced, articulate, and passionate education technologist to become a Solutions Engineer (SE). The primary objective of this role is to guide prospective customers in their Instructure Learning Platform evaluation process, specifically for Canvas LMS, Canvas Studio, Canvas Catalog, Canvas Credentials, and Impact by Instructure. You will work directly with account executives to sell and architect the best possible solution for buyers.

Responsibilities

• Present the Instructure Learning Platform as a product (and Instructure as a partner) to a variety of higher education stakeholders.
• Discover and analyze individual customer goals and challenges and map those back into the appropriate Platform solution(s).
• Promote methods of using instructional technology to transform teaching and learning.
• Develop and deliver tailored product demonstrations that are simple but engaging.
• Lead in-depth, technical discussions with information technology experts.
• Identify or develop solutions to address unique technical or functional requirements.
• Understand and document customer requirements to support a successful evaluation and implementation.
• Assist proposal writers with responding to functional and technical elements of RFIs/RFPs.
• Leverage prior education technology or solutions engineering experience to help others on the sales team achieve sales and professional development goals.
• Contribute to team development efforts by participating in recruiting and onboarding, mentorship, and sales enablement activities.
• Work across geographies in pursuit of company objectives.

Requirements

• Proven academic technology and/or solutions engineering experience.
• Proven experience providing professional development and mentorship.
• Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches.
• Proven knowledge of and experience integrating sales methodologies.
• Proven project management skills.
• Applied understanding of teaching, instructional design, and education systems administration.
• Expert understanding of education technology, SaaS, systems integration (e.g. LTI, APIs), business intelligence technologies, student information systems, AI in education, etc.
• Executive-level confidence to assume an active role as a thought leader in strategic discussions with internal and external stakeholders.
• Articulate and compelling presentation skills.
• Excellent communication skills in speech and writing, tailored for an audience.
• Self-motivated, self-reliant, and collaborative.
• Access to a nearby airport.

Location & Travel

• Location Type: Flexible
• Travel: Willing to travel up to 60%.

Company Information

Instructure is committed to offering competitive, meaningful benefits in every country where we operate. While benefits vary by location, they generally include competitive compensation and participation in Instructure’s equity program, along with flexible schedules and a remote-friendly environment.

Application Instructions

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