Solutions Consultant
Common Room- Full Time
- Mid-level (3 to 4 years)
Candidates should possess language fluency in Mandarin, Cantonese, and English, along with 4 years of technical sales experience in collaboration SaaS technologies such as cloud telephony, video conferencing, and contact center solutions. They should also have knowledge of traditional voice communication systems, network troubleshooting terminology (including LAN/WAN, Routers, Firewalls, Switches, PBX deployment), and an ability to create, present, and document technical solutions.
The Solutions Engineer will serve as the main advocate and trusted advisor, interpreting business and technical requirements for customers and partners, understanding and communicating Zoom’s architectural advantages, and collaborating with Account Executives. They will also be responsible for monitoring and interpreting changes in employment legislation across North America and developing HR policies to ensure compliance, conducting audits, delivering training, and advising management on HR-related risk mitigation strategies, presenting topics clearly and concisely to audiences with varying technical backgrounds, and contributing to Zoom’s AI-first platform and its products like Zoom AI Companion and Zoom Phone.
Video conferencing and online meeting solutions
Zoom provides video conferencing and online meeting solutions that allow users to conduct virtual meetings, webinars, and collaborative sessions. Its main product is video conferencing software, which enables high-quality video and audio communication, along with features like screen sharing, group messaging, and virtual backgrounds. Zoom also offers specialized products for larger events, such as Zoom Webinars and Zoom Events. The company operates on a freemium model, providing basic services for free while charging for advanced features through subscription plans tailored for various users, including businesses, educational institutions, and healthcare providers. Zoom stands out from competitors due to its user-friendly interface, reliable performance, and scalability for different needs, making it a vital tool for remote work, online education, telehealth, and social interactions.