Staff Engineer, Communications

Position Overview

TrueML is seeking a Staff Engineer to join our mission-driven financial software company. As a Staff Engineer on the Communications team, you will be a principal technical contributor and a key influencer, responsible for building and optimizing our omni-channel communication platform. You will provide technical leadership and direction within this critical domain, which determines the content, channel, and timing of every outbound message and notification. Your contributions will be critical to advancing our technical capabilities and ensuring communication deliveries at scale.

About TrueML

TrueML aims to create better customer experiences for distressed borrowers by using machine learning to engage each customer digitally and adjust strategies in real time based on their interactions. Our team consists of inspired data scientists, financial services industry experts, and customer experience fanatics building technology to serve people with recognition of their unique needs and preferences as human beings, endeavoring to ensure nobody gets locked out of the financial system.

Employment Type

Full-time

Salary

$150,000 -

Location Type

Information not provided

Essential Duties and Responsibilities

• Lead the architectural design and development of significant software components, systems, and features, ensuring they meet functional and non-functional requirements.
• Define and drive the technical strategy and roadmap for key product areas or infrastructure components, aligning with broader company objectives.
• Tackle the most complex technical challenges, often involving multiple systems, and deliver robust, well-engineered solutions.
• Mentor and provide technical guidance to senior and junior engineers, fostering a culture of technical excellence, innovation, and continuous learning.
• Collaborate effectively with product managers, architects, designers, and other engineering teams to define requirements, make key technical decisions, and deliver high-quality software.
• Stay current with emerging technologies and industry trends, evaluating and advocating for their adoption where they provide significant technical or business value.
• Drive progress on complex projects, demonstrating strong ownership and accountability from conception through to deployment and beyond.
• Participate in the 24/7 on-call rotation, providing timely response and resolution to production issues.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent work experience.
• Typically 8+ years of progressive experience in software engineering.
• Expert-level proficiency in one or more programming languages (Golang & Python preferred).
• Deep understanding of system design, distributed systems, microservices architecture, data structures, algorithms, and software design patterns.
• Extensive experience with cloud computing platforms (AWS preferred) and containerization technologies (e.g., Docker, Kubernetes).
• Proven ability to lead the delivery of large-scale, complex technical projects from ideation to production.

Benefits & Perks

• Everything you need to work remotely
• Unlimited PTO
• Medical/dental/vision insurance
• 401k through Charles Schwab
• Flexible Spending Account, Limited FSA, and Health Savings Account - with an eligible health care package.
• Company-paid short-term and long-term disability plus basic life insurance.
• Family-friendly maternity and paternity leave
• Employee assistance program (EAP) via Claremont. Get free short-term counseling for mental health, free + discounted legal consultations, free financial consultations, access to work/life consultants, and more!
• PerkSpot discount program. PerkSpot offers exclusive discounts to 900+ merchants nationwide, and has exclusive discounts up to 60% on hotels worldwide.
• Paid time off to do volunteer work in your community.
• Access to the Wellness Coach app for you and 5 family members

Application Instructions

Information not provided