Solutions Engineer at BigID

Tel Aviv-Yafo, Tel Aviv District, Israel

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, Data Privacy, AIIndustries

Requirements

3-5 years of relevant experience (Solutions Engineering/Escalations Engineering/Pre-Sales Engineering/Support Engineer Tier 3 or more)
Strong troubleshooting skills and methodological approach
Previous experience with customers (working directly and on-site visits)
Excellent communication (written and oral) and teamwork skills
Detail-oriented and organized with excellent organizational skills
Ability to manage multiple, high-priority issues simultaneously and effectively lead a remote team to resolution
Demonstrated experience in writing code projects with Python and Java – major advantage
Experience working with various databases and with MongoDB – an advantage
Knowledge in networking protocols and technologies: HTTP, SSL, TCP/IP, DNS, network components
Experience with Kubernetes and other container orchestration technologies – an advantage
Demonstrated knowledge in working with Linux environments – installing, configuring networking, writing bash scripts, and more
Prior experience working in a commercial development environment: formal QA, best practices for development, schedules, processes, defect queues, code management, build environments
IT experience (large organizations – advantage)

Responsibilities

Troubleshooting complex software modules, working from written and oral issues as described by the technical support organization, sales organization, account managers, and customers themselves
Owning internal and external customer calls to provide technical insight into the issue experienced by the customer, and provide fixes and workarounds to alleviate field issues
Play a key role in feature design activities and understanding features in depth
Develop and modify modules as part of implementing workarounds for issues or as a professional services enhancement
Work with QA and development teams to recommend resolutions, provide insights, and make sure issue fixes are being properly implemented into the products
Actively partake in tech support training sessions, compiling materials and delivering them to other tiers

Skills

Key technologies and capabilities for this role

ProgrammingTroubleshootingSoftware DeploymentCustomer SupportTeam LeadershipData SecurityCompliance

Questions & Answers

Common questions about this position

What is the salary for the Solutions Engineer position?

This information is not specified in the job description.

Is this Solutions Engineer role remote or office-based?

This information is not specified in the job description.

What experience and skills are required for this Solutions Engineer role?

Candidates need 3-5 years of relevant experience in Solutions Engineering, Escalations Engineering, Pre-Sales Engineering, or Support Engineer Tier 3 or higher, strong troubleshooting skills with a methodological approach, programming knowledge, detail-oriented organization, excellent communication skills, and the ability to manage multiple high-priority issues and lead a remote team.

What is the company culture like at BigID?

BigID offers a people-centric culture that is fast-paced and rewarding, with a global team passionate about innovation and next-gen technology, valuing innovation, diversity, integrity, and collaboration.

What makes a strong candidate for the Solutions Engineer position at BigID?

A strong candidate will have 3-5 years in solutions or escalations engineering, strong troubleshooting skills, programming knowledge, excellent communication and organizational abilities, and experience leading remote teams while managing high-priority issues in a fast-paced environment.

BigID

Data management and security platform provider

About BigID

BigID provides a platform for businesses to scan, classify, and inventory their enterprise data, regardless of its storage location, including cloud and on-premises data centers. The platform helps organizations understand and manage their data, allowing them to monitor and reduce data risks, which enhances their overall data security. BigID's services are designed for companies that handle large volumes of data and prioritize data privacy and protection. Unlike many competitors, BigID's platform is versatile and can be integrated throughout a business's ecosystem, enabling better decision-making regarding various data types, including unstructured, structured, and semi-structured data. The company's goal is to be a leader in data security posture management, helping clients improve their data management practices while ensuring compliance with privacy regulations.

New York City, New YorkHeadquarters

2016Year Founded

$297.8MTotal Funding

LATE_VCCompany Stage

Data & Analytics, CybersecurityIndustries

501-1,000Employees

Solutions Engineer at BigID

Requirements

Responsibilities

Skills

Questions & Answers

BigID

About BigID

Benefits

Remote Work Options

Unlimited Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

Company Equity

Professional Development Budget

Paid Parental Leave

Pet Insurance

Risks

Emerging data privacy startups may challenge BigID's market share.

BigID's reliance on AWS could pose risks if AWS policies change.

Global data privacy regulations' complexity may strain BigID's resources.

Differentiation

BigID offers real-time Data Activity Monitoring, surpassing traditional DDR tools.

BigID's AI risk management addresses security concerns in AI technologies.

BigID's AWS Graviton Ready designation optimizes data scanning and reduces costs.

Upsides

BigID's partnership with AmiViz expands its market in the Middle East.

Enhanced AWS integrations improve BigID's appeal to AWS-reliant businesses.

BigID's inclusion in Deloitte Technology Fast 500 highlights its rapid growth.

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