Senior Technical Solutions Engineer
RescaleSalary not specified
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Cybersecurity, Data Privacy, AIIndustries
Requirements
- 3-5 years of relevant experience (Solutions Engineering/Escalations Engineering/Pre-Sales Engineering/Support Engineer Tier 3 or more)
- Strong troubleshooting skills and methodological approach
- Previous experience with customers (working directly and on-site visits)
- Excellent communication (written and oral) and teamwork skills
- Detail-oriented and organized with excellent organizational skills
- Ability to manage multiple, high-priority issues simultaneously and effectively lead a remote team to resolution
- Demonstrated experience in writing code projects with Python and Java – major advantage
- Experience working with various databases and with MongoDB – an advantage
- Knowledge in networking protocols and technologies: HTTP, SSL, TCP/IP, DNS, network components
- Experience with Kubernetes and other container orchestration technologies – an advantage
- Demonstrated knowledge in working with Linux environments – installing, configuring networking, writing bash scripts, and more
- Prior experience working in a commercial development environment: formal QA, best practices for development, schedules, processes, defect queues, code management, build environments
- IT experience (large organizations – advantage)
Responsibilities
- Troubleshooting complex software modules, working from written and oral issues as described by the technical support organization, sales organization, account managers, and customers themselves
- Owning internal and external customer calls to provide technical insight into the issue experienced by the customer, and provide fixes and workarounds to alleviate field issues
- Play a key role in feature design activities and understanding features in depth
- Develop and modify modules as part of implementing workarounds for issues or as a professional services enhancement
- Work with QA and development teams to recommend resolutions, provide insights, and make sure issue fixes are being properly implemented into the products
- Actively partake in tech support training sessions, compiling materials and delivering them to other tiers
Skills
Programming
Troubleshooting
Software Deployment
Customer Support
Team Leadership
Data Security
Compliance
BigID
Data management and security platform provider
About BigID
BigID provides a platform for businesses to scan, classify, and inventory their enterprise data, regardless of its storage location, including cloud and on-premises data centers. The platform helps organizations understand and manage their data, allowing them to monitor and reduce data risks, which enhances their overall data security. BigID's services are designed for companies that handle large volumes of data and prioritize data privacy and protection. Unlike many competitors, BigID's platform is versatile and can be integrated throughout a business's ecosystem, enabling better decision-making regarding various data types, including unstructured, structured, and semi-structured data. The company's goal is to be a leader in data security posture management, helping clients improve their data management practices while ensuring compliance with privacy regulations.
New York City, New YorkHeadquarters
2016Year Founded
$297.8MTotal Funding
LATE_VCCompany Stage
Data & Analytics, CybersecurityIndustries
501-1,000Employees
Benefits
Remote Work Options
Unlimited Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
Company Equity
Professional Development Budget
Paid Parental Leave
Pet Insurance
Risks
Emerging data privacy startups may challenge BigID's market share.
BigID's reliance on AWS could pose risks if AWS policies change.
Global data privacy regulations' complexity may strain BigID's resources.
Differentiation
BigID offers real-time Data Activity Monitoring, surpassing traditional DDR tools.
BigID's AI risk management addresses security concerns in AI technologies.
BigID's AWS Graviton Ready designation optimizes data scanning and reduces costs.
Upsides
BigID's partnership with AmiViz expands its market in the Middle East.
Enhanced AWS integrations improve BigID's appeal to AWS-reliant businesses.
BigID's inclusion in Deloitte Technology Fast 500 highlights its rapid growth.
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