Solutions Architect - Enterprise
PathwardSalary not specified
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
AI, SaaS, Enterprise SoftwareIndustries
Requirements
- Communication: professional presentation and interaction skills with both customers and internal teams
- Project planning: plan and execute the implementation of customer projects
- Self-motivated: a proactive approach to delivering service to customers
- Detail-oriented: highly organized and methodical, ensuring all issues are managed to completion
- Data-driven: utilize metrics and objective measurements to assess success and improvement opportunities for customers
- Pre or Post-sales Solution Architect experience in a product-led company (huge plus)
- Software development experience in at least two of the following: Python, Java, Go
- API and custom data integration experience in a Hybrid or SaaS environment
- Technical debugging: log analysis, code analysis
- Covering the EMEA/US East region in current role
Responsibilities
- Establish and maintain your role as the customer's primary technical advisor (think of yourself as the CTO of the customer relationship)
- Work with customers to onboard new data sources and implement custom integrations of Glean into their work environment and business application architecture
- Build and provide tools, templates, and documentation for customers to leverage in integrating with Glean based on their business application stack
- Identify opportunities with the customer to expand the use of Glean within their business application architecture
- Provide training and guidance to customer technical resources to enable them to manage, support, and extend Glean in their environment
- Align technical plans with customers and Glean Customer Success to ensure priorities between Glean and the customer are fully aligned and executed against
- Assist with issue identification, troubleshooting, and remediation for your assigned customers through resolution
- Work with Product Management and Engineering to drive improvements to the product helping customers expand their adoption of Glean
- Be an active member of the Glean customer technical community
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary for this Solutions Architect position?
This information is not specified in the job description.
Is this Solutions Architect role remote or does it require office work?
This information is not specified in the job description.
What are the key responsibilities for the Solutions Architect role?
Responsibilities include serving as the primary technical advisor to customers, onboarding data sources and implementing custom integrations, building tools and documentation, identifying expansion opportunities, providing training, aligning technical plans, and assisting with troubleshooting.
What is the company culture like at Glean?
Glean's culture is professional, creative, passionate, and most importantly customer-obsessed, with a hard-working team focused on elevating careers in a rapidly expanding startup.
What makes a strong candidate for this Solutions Architect position?
A strong candidate should have expertise in enterprise architecture, customer-facing technical advisory experience, skills in integrations and troubleshooting, and the ability to guide customers on implementation and expansion of AI platforms like Glean.
Glean
AI-powered search tool for workplace productivity
About Glean
Glean enhances workplace productivity by providing an AI-powered search tool that works across all applications within a company. This tool utilizes deep learning-based Language Models to understand natural language queries, allowing users to find information more easily. It continuously learns from the specific language and context of a company, improving the relevance of search results without manual adjustments. Additionally, Glean offers a chat assistant that can analyze and summarize information from various company documents and conversations, further increasing efficiency. Unlike many competitors, Glean's focus on natural language processing and its ability to adapt to a company's unique context set it apart. The goal of Glean is to streamline information retrieval in the workplace, making it accessible and efficient for all types of organizations, from startups to large enterprises.
Palo Alto, CaliforniaHeadquarters
2019Year Founded
$637.1MTotal Funding
SERIES_ECompany Stage
Enterprise Software, AI & Machine LearningIndustries
501-1,000Employees
Benefits
Healthcare - Happy and healthy go together. We cover medical, dental, and vision for you and yours.
Competitive compensation - Have a real stake in your job and your future with competitive stock options.
401(k) - We make it easy to save for the future today by contributing to a 401k.
Flexible work - We work 3 days a week in the office, though we believe in folks working where they can be most effective.
Company events - We work hard and play hard - from weekly happy hours to our annual company retreat.
Unlimited PTO - Flexible hours, PTO, company-wide summer and winter break shutdown
Transparent culture - By default we keep things open and accessible so we can make better decisions together, faster.
Learning and development - We offer a learning stipend to help you grow and achieve your goals.
Free meals - With lunch and dinner options every day, no need to work while you’re hungry.
Risks
Inflated valuations in AI could lead to financial instability for Glean.
Competition from tech giants like Microsoft and Amazon pressures Glean's market share.
Opening a new office in Bengaluru may strain resources and impact operational efficiency.
Differentiation
Glean uses AI to enhance workplace productivity with a unique search tool.
The platform integrates with enterprise data, providing personalized, context-aware search results.
Glean's AI assistant offers analyses and summaries, reducing time spent on information retrieval.
Upsides
Glean's $260M funding round doubled its valuation to $4.6 billion in 2023.
The rise of hybrid work models increases demand for Glean's seamless information retrieval tools.
Growing data privacy emphasis allows Glean to offer robust, compliant data hosting options.
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