SaaS Implementation Manager
VetcoveSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
SaaS, EdTech, Learning Management SystemsIndustries
Requirements
Candidates should possess 3 years of professional consulting experience, preferably in a customer-facing role such as Level 2 or 3 support agents, Technical consultant, or Technical Account Manager. Previous deployment experience with SaaS products, particularly those related to HR, is desired, along with project management skills and a good understanding of APIs and SSO configuration and troubleshooting. Fluency in English (US/UK) and a B2 level of proficiency in French or equivalent is required.
Responsibilities
The Solution Expert will play a key role in onboarding new customers by understanding and documenting their use cases, translating them into 360Learning platform setup and configuration, and following their portfolio to increase product adoption. They will facilitate new integrations, restructure the platform, conduct solution audits, provide advanced guidance, support clients on basic requests through ticketing, and deliver Professional Services to existing customers. Additionally, the role involves owning a portfolio of +75 clients, answering client questions, supporting Customer Success partners, developing repeatable processes, contributing to the knowledge base, and working with the partner ecosystem to strengthen service offerings.
Skills
Trello
API integration
SSO
Platform configuration
Solution architecture
Technical guidance
Troubleshooting
Customer onboarding
Product adoption
Knowledge base contribution
360Learning
Corporate learning platform for employee upskilling
About 360Learning
360Learning provides a learning platform designed for corporate environments, focusing on enhancing employee skills through collaboration and artificial intelligence. The platform allows in-house experts to become learning collaborators, enabling businesses to efficiently upskill their workforce. It automates mandatory training processes, reducing onboarding tasks and promoting community engagement within organizations. The platform also features one-on-one video coaching, which is especially useful for sales teams, and offers accessible training for frontline staff on any device. Unlike many competitors, 360Learning emphasizes a collaborative approach to learning and has been recognized for its effectiveness in the corporate learning technologies market. The company's goal is to facilitate continuous learning and development within organizations while ensuring high standards of data security and compliance with regulations like GDPR.
New York City, New YorkHeadquarters
2013Year Founded
$235.7MTotal Funding
LATE_VCCompany Stage
Cybersecurity, AI & Machine Learning, EducationIndustries
201-500Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Company Match
Unlimited Paid Time Off
Paid Sick Leave
Paid Holidays
Flexible Work Hours
Remote Work Options
Parental Leave
Risks
Integration challenges with eLamp's technology could delay new feature rollouts.
Economic uncertainties may impact 360Learning's expansion plans in North America.
Reliance on key personnel like Chris Bondarenko poses risks if leadership changes occur.
Differentiation
360Learning offers a collaborative learning platform leveraging AI for personalized learning.
The platform integrates with Salesforce and HR systems to align training with business goals.
360Learning's iterative training framework allows for constant course improvement by peer feedback.
Upsides
360Learning's North American operations grew 65% year-on-year, showing strong market demand.
Acquisition of eLamp enhances 360Learning's capabilities in AI-powered skills-based learning.
Increased demand for AI-driven personalized learning experiences supports 360Learning's platform growth.
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