Solution Architect at Dialpad

Pasig, Metro Manila, Philippines

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

AI, Technology, SaaS, CommunicationsIndustries

Requirements

Must be able to work US hours
Excellent grasp of various modern cloud communications platforms such as Google G-

Responsibilities

Learn the Dialpad deployment methodology and the various tools used to assist customers during deployment
Learn how to assist Dialpad customers with integration, hardware, and technical needs
Work directly with customers and lead their deployment technical needs, with the help of the Professional Services management team
Host admin training sessions for customers, help configure integrations, support provisioning devices on Dialpad, and troubleshoot complex issues
Own the technical health of projects, leading the training, design, planning, and execution of Dialpad’s Professional Services deployments
Ensure happy clients are set up for success on their new communications platform
Partner with Dialpad Project managers to form a deployment team dedicated to customer success and project delivery
Research solutions to meet customer workflow needs and find solutions to client problems

Skills

Solution Architecture

Customer Communications

Deployment Methodology

Technical Consulting

Professional Services

Customer Success

Change Management

Dialpad

AI platform for customer engagement and collaboration

About Dialpad

Dialpad offers an AI-powered platform designed to enhance customer engagement, sales, and team collaboration. Its key features include real-time transcription of conversations, sentiment analysis to gauge the mood of discussions, live coaching for sales representatives, and predictive customer satisfaction (CSAT) scores to forecast client satisfaction. This platform serves a diverse clientele, from small businesses to large corporations, and operates on a subscription-based model. Dialpad distinguishes itself from competitors through its rapid product innovation and strong partnerships, such as its collaboration with the Sacramento Kings basketball team, which includes community programs like The Huddle Lab for young entrepreneurs. The company has received recognition from G2 in various categories, including Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS). Dialpad's goal is to leverage AI to improve customer service and sales effectiveness.

San Ramon, CaliforniaHeadquarters

2011Year Founded

$437.7MTotal Funding

LATE_VCCompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Flexible Work Hours

Phone/Internet Stipend

Gym Membership

Professional Development Budget

Risks

Emerging AI-driven platforms could erode Dialpad's market share.

Integration challenges from Surfboard acquisition may disrupt operations.

Rapid AI advancements could render Dialpad's offerings obsolete if not updated.

Differentiation

Dialpad offers real-time transcription and sentiment analysis, enhancing customer interactions.

Its AI-powered platform supports sales, customer engagement, and team collaboration effectively.

Dialpad's continuous innovation and fast feature releases set it apart from competitors.

Upsides

Dialpad's acquisition of Surfboard enhances its workforce management capabilities.

Recognition as Google Cloud Technology Partner of the Year boosts Dialpad's credibility.

Launch of business-specific AI models provides a competitive edge in sales conversations.

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