Service Technician I at Stanley Black & Decker

Norcross, Georgia, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Manufacturing, Power ToolsIndustries

Requirements

Ability to interpret mechanical diagrams, wiring schematics, and printed servicing data
Knowledge of electricity principles and air flow as it applies to a power source for power tools
Ability to diagnose mechanical and electrical faults in power tools and equipment
Ability to perform simple mathematical calculations
Goal driven mentality to meet and maintain daily/weekly/quarterly productivity goals without sacrificing quality
Strong attention to detail
Adaptability in using various technological systems and familiarity with data entry and record-keeping systems
Experience preferred but not required (on-the-job training provided)

Responsibilities

Handle repairs to all portable electric, pneumatic tool, construction equipment, and outdoor products
Troubleshoot tool failure by fully or partially disassembling units to examine components for wear/defects and replacing parts that are worn or defective
Assist with maintaining a clean and safe work environment
Properly inspect, analyze, and repair tools and equipment for safe operation
Perform performance and safety testing on equipment after repair
Complete work orders using repair parts and labor, including pricing and pertinent customer information
Manage inventory by ensuring accuracy with parts and accessories
Achieve daily productivity goals on the amount of tools repaired
Other duties as assigned

Skills

Key technologies and capabilities for this role

Tool RepairTroubleshootingMechanical DisassemblyPart ReplacementElectrical PrinciplesPneumatic ToolsWiring SchematicsInventory ManagementSafety TestingPerformance Testing

Questions & Answers

Common questions about this position

What benefits are offered for this Service Technician I position?

You'll receive a competitive salary and a great benefits plan including medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement, plus discounts on Stanley Black & Decker tools and other partner programs.

Is this Service Technician I role remote or on-site?

This is an on-site position in Norcross, GA, working as an employee in a production style environment.

What skills are required for the Service Technician I role?

Key skills include ability to interpret mechanical diagrams, wiring schematics and printed servicing data; knowledge of electricity principles and air flow for power tools; ability to diagnose mechanical and electrical faults; strong attention to detail; and a goal-driven mentality to meet productivity goals.

What is the company culture like at Stanley Black & Decker?

The company values people with a sense of purpose, integrity, relentless pursuit of excellence, and a commitment to making things better for those who make the world, with a top-notch team of over 50,000 diverse and high-performing professionals.

What makes a strong candidate for this Service Technician I job?

A strong candidate loves to learn and grow, has a goal-driven mentality to meet productivity goals without sacrificing quality, strong attention to detail, adaptability with technological systems, and the ability to diagnose faults in power tools; experience is preferred but on-the-job training is provided.

Stanley Black & Decker

About Stanley Black & Decker

New Britain, ConnecticutHeadquarters

1843Year Founded

IPOCompany Stage

Industrial & Manufacturing, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

401(k) Retirement Plan

Employee Stock Purchase Plan

Paid Vacation

Paid Sick Leave

Paid Holidays

Unlimited Paid Time Off

Wellness Program

Phone/Internet Stipend

Risks

Emerging Asian tool manufacturers increase competition, impacting market share and pricing.

Stricter environmental regulations may raise production costs for power tools.

Growing tool rental services could reduce individual tool purchases, affecting sales.

Differentiation

Stanley Black & Decker integrates WhisperDrive technology, enhancing product performance and market appeal.

DEWALT's POWERSHIFT system reduces CO2e emissions by up to 60%, leading in eco-friendly tools.

CRAFTSMAN's seven 2024 Pro Tool Innovation Awards highlight its industry-leading innovation.

Upsides

Partnership with WECS Renewables expands reach into the renewable energy sector.

Increased demand for eco-friendly tools boosts DEWALT's market traction in North America.

DEWALT's tool donation initiative supports tradespeople, potentially increasing brand loyalty.

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