Service Desk Technician

United States

Apply with AI Apply

Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology, Cloud Services, Data & AnalyticsIndustries

Requirements

Candidates should possess a University/College diploma or equivalent in Information Technology, Computer Systems Technician, or a related discipline. A minimum of 1-3 years of experience supporting end users, preferably in a Google Workspace environment, is required. Experience configuring, supporting, and troubleshooting Windows, Apple, Android, and iOS devices is necessary, with Linux experience being an asset. The role also requires 1-3 years of experience troubleshooting end-user issues including hardware and software, proficiency with ticketing systems and cloud-based communication tools like Jira, Slack, and Google Chat, and familiarity with cloud infrastructure environments (GCP, AWS, Azure). Basic network troubleshooting skills and experience delivering high-quality customer service under pressure are also essential.

Responsibilities

The Service Desk Technician will provide end-user support, ensuring adherence to corporate security, hardware, and software standards. Responsibilities include triaging, troubleshooting, and resolving user requests and alerts from IT infrastructure systems, assessing cases, collecting data for resolution or escalation, and following up on tickets. Documenting ticket activities, troubleshooting steps, and resolutions is crucial. The role involves building trust between the user community and IT, reducing the frequency of common issues through employee education and knowledge base creation, and identifying ways to simplify IT service usage. Discovering and resolving inconsistencies with corporate standards and continuously learning IT processes and tools are also key duties. This position requires configuring desktops, laptops (Windows, Apple, Chrome), and mobile devices (Apple, Android), as well as participating in an after-hours on-call rotation, which may include weekends and immediate response to pages.

Skills

End-user support

IT support

Hardware support

Software support

Problem-solving

Customer service

Pythian

Cloud migration and data management services

About Pythian

Pythian assists businesses in managing and optimizing their data and IT infrastructure through services like cloud migration, managed services, and advanced analytics. They help companies transfer their data to cloud platforms such as Google Cloud, AWS, and Microsoft Azure, while providing ongoing support for smooth operations. Pythian differentiates itself by offering specialized services in machine learning and data science, enabling businesses to turn their data into valuable insights. Their goal is to empower organizations to leverage cloud computing and advanced analytics to improve operations and drive growth.

Ottawa, CanadaHeadquarters

1997Year Founded

$20.4MTotal Funding

EARLY_VCCompany Stage

Consulting, Enterprise Software, AI & Machine LearningIndustries

501-1,000Employees

Benefits

Remote Work Options

Flexible Work Hours

Paid Vacation

Paid Sick Leave

Wellness Program

Professional Development Budget

401(k) Company Match

Risks

Emerging cloud providers offering lower-cost services increase competition.

Rapid AI advancements may outpace Pythian's current capabilities.

Economic downturns in key industries could reduce IT service spending.

Differentiation

Pythian offers specialized services in machine learning and AI for data insights.

Their EDP QuickStart provides rapid deployment of enterprise data platforms.

Pythian's global presence with experts in 22 countries enhances their service delivery.

Upsides

Growing demand for cloud migration boosts Pythian's service offerings.

Expansion in database management market offers growth opportunities for Pythian.

Increased focus on cybersecurity drives demand for Pythian's Adminiscope.

Land your dream remote job 3x faster with AI

Try Jobo Free