Service Desk Specialist III

Houston, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Information TechnologyIndustries

Requirements

Candidates should possess a Bachelor’s degree (B.S/B.A) from a four-college or university and between 5 to 8 years of related experience and/or training, along with demonstrated networks with senior internal and external personnel in their area of expertise. Strong judgment in selecting methods and techniques for obtaining solutions, the ability to work independently with minimal supervision, excellent coordination skills, and a team player attitude are required. Candidates must also have excellent written and oral communication skills, strong interpersonal and customer service skills, and experience with hardware, software, and network troubleshooting, as well as experience with software application use and installation.

Responsibilities

The Service Desk Specialist III will resolve a wide range of issues in creative ways, providing routine software and hardware troubleshooting support to employees to resolve common IT problems. They will also maintain equipment inventory, processing RMAs and ordering new equipment, maintain physical presence at designated service locations, monitor and update tickets in a defined ticketing system, respond to tickets, contact users, and plan workload, escalate tickets as needed, sign off on closed tickets with the user to include follow up specifically to the end user, and support access to corporate network/wireless and applications both on the network as well as over VPN. Furthermore, they will perform office-related tasks which may include prolonged sitting or standing, and be able to use a computer, while also communicating effectively. Other duties as required will also be performed.

Skills

Desktop Support

Hardware Troubleshooting

Software Troubleshooting

Ticketing Systems

RMA Processing

Network Support

VPN Support

Customer Service

Astra

Provides launch services for small satellites

About Astra

Astra provides launch services specifically for small satellites, catering to commercial businesses, government agencies, and research institutions that need reliable access to space. The company operates small, agile rockets designed to transport these satellites into low Earth orbit (LEO). Astra's approach focuses on making space more accessible by reducing the costs and complexities associated with satellite launches, which allows a wider range of customers to utilize their services. Unlike many competitors, Astra emphasizes efficiency and cost-effectiveness in its operations, aiming to meet the growing demand for satellite-based services such as Earth observation and telecommunications. The company's goal is to facilitate more frequent and affordable satellite launches, thereby expanding opportunities for various applications in the space industry.

Alameda, CaliforniaHeadquarters

2016Year Founded

$291.8MTotal Funding

IPOCompany Stage

AerospaceIndustries

201-500Employees