Service Delivery Specialist

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Payroll ServicesIndustries

Requirements

The ideal candidate will have 5+ years of experience in operations, service delivery, customer success, or support, preferably within fintech, compliance, or payroll. Direct experience with tax, compliance, or payroll operations, especially in partner-facing or high-volume settings, is highly valued. Proven ability to work with urgency and ownership in complex, fast-paced environments is essential, as is a strategic problem-solving approach coupled with a hands-on attitude. Strong communication skills across technical and non-technical audiences, particularly during ambiguous or high-pressure situations, are required. Familiarity with tools such as Slack, ChatGPT, Notion, and Zendesk is also beneficial.

Responsibilities

The Service Delivery Specialist will triage and resolve complex partner escalations related to payroll, tax, compliance, and money movement, acting as a subject matter expert. They will monitor and respond to partner communications on Slack with urgency and clarity, and directly support early-stage partners. Responsibilities include identifying root causes of trends in escalations, recommending improvements to product, process, and service delivery, and communicating key themes, metrics, and risks to leadership. The specialist will also collaborate cross-functionally with Ops, Product, and Engineering to resolve edge cases and streamline workflows, and maintain internal and partner-facing documentation.

Skills

Payroll

Tax

Compliance

Money Movement

Problem-Solving

Critical Thinking

Slack

Service Delivery

Escalation Management

Check

Provides embedded payroll services for software platforms

About Check

CheckHQ offers embedded payroll services tailored for software platforms in the fintech sector. Their primary product is a payroll system that can be integrated into existing software, allowing businesses to create and manage their own payroll services. This integration helps platforms like Homebase and Housecall Pro enhance their offerings, leading to increased revenue and improved customer retention. Unlike traditional payroll providers, CheckHQ focuses on partnerships, supplying the necessary back-end technology while the partner platforms handle the customer-facing aspects. This approach enables quicker market entry and scalability, making it easier for platforms to add payroll services without significant upfront investment. The goal of CheckHQ is to empower software platforms to diversify their services and boost customer engagement through effective payroll solutions.

New York City, New YorkHeadquarters

2019Year Founded

$116.7MTotal Funding

SERIES_CCompany Stage

Enterprise Software, FintechIndustries

51-200Employees

Benefits

Home office stipend: $1k stipend for your home office setup, and $100 per month for internet and cell.

PTO & sick leave: Recharge and stay healthy with flexible PTO and sick leave.

Learning budget: Buy books, take classes, and attend conferences with a $2k per year learning budget.

Weekly pay: Every Friday is payday! Just one perk of being your own payroll provider.

Paid family leave: 16 weeks of paid leave for new parents and flexible return-to-work options.

Health benefits: High quality health, dental, and vision insurance coverage.

Risks

Increased competition from new entrants may lead to pricing pressures and reduced market share.

Managing payroll across 11,000 jurisdictions risks compliance errors and potential legal penalties.

Reliance on partner platforms means disruptions could directly impact Check's revenue streams.

Differentiation

Check pioneered embedded payroll, allowing platforms to create custom payroll services.

Check's API simplifies payroll across 11,000 U.S. jurisdictions, reducing administrative burdens.

Check partners with leading platforms like Homebase and Bambee, enhancing their payroll offerings.

Upsides

Partnership with Wave expands Check's reach to 300,000 small businesses across the U.S.

Fraud protection tools enhance Check's value proposition for small and medium-sized businesses.

Novo's integration of Check's API highlights the trend of embedded finance, boosting customer retention.

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