Service Delivery Manager, Melbourne at Snowflake

Melbourne, Victoria, Australia

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Cloud ComputingIndustries

Requirements

8+ years of experience in a Services Delivery role (or similar capacity) dealing with complex, technical implementation projects
Strong planning and organizational skills, ability to execute and oversee the delivery of multiple projects while maintaining high standards
Excellent communication and client-facing skills
A strategic mindset with a focus on operational rigor and execution
Expertise in monitoring and improving service delivery processes and performance metrics
Direct experience in the Data Warehousing, Business Intelligence and/or Cloud field
Proven ability to communicate and translate effectively across multiple groups from design and engineering to marketing, advertising, and business development
Bonus: Experience in a client support and advisory technical role (Solution architect, system administrator, technical account manager or equivalent)

Responsibilities

Own, manage and communicate the operational relationship with assigned clients
Effectively transition from Services sales to project delivery through handover
Have a focus on details and operational rigor
Manage many parallel projects and contribute to sales cycles
Manage key client projects by communicating effectively with project team members, management and project stakeholders on status, issues, risks, and project goals and objectives
Lead internal and client meetings with thorough documentation and rigorous follow-up
Manage client and project documentation, communications, meetings and required meeting follow-ups
Track metrics around infrastructure performance and service requests
Continually seek to improve
Prepare and present service reports to clients
Create, implement and track relationship roadmaps
Help create and execute on the overall vision for service delivery and client satisfaction
Determine areas for process improvements within both the client and Snowflake
Work with key stakeholders to implement and document
Provide visibility, service reviews and reporting through all phases of the implementation lifecycle
Work hand-in-hand with senior stakeholders on opportunities to improve service and delivery
Work across customer organizations and multiple Snowflake teams to ensure customers’ applications are well designed and scale to the needs of their business
Develop a quality service strategy per customer, capture and report on key metrics, identify upsell opportunities and become the client’s trusted advisor

Skills

Project Management

Stakeholder Management

Service Delivery

Client Reporting

Metrics Tracking

Risk Management

Process Improvement

Documentation

Infrastructure Performance

Relationship Management

Snowflake

Data management and analytics platform

About Snowflake

Snowflake provides a platform called the AI Data Cloud that helps organizations manage and analyze their data. This platform allows users to store and process large amounts of data efficiently, offering services like data warehousing, data lakes, data engineering, data science, and data sharing. Snowflake's system works by uniting data from different sources, enabling secure sharing and performing various types of analytics. What sets Snowflake apart from its competitors is its ability to operate seamlessly across multiple public clouds, allowing users to access their data from anywhere. The company's goal is to help businesses leverage their data for better decision-making by providing a flexible subscription-based service that scales according to their needs.

Bellevue, WashingtonHeadquarters

2012Year Founded

$1,341.3MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise Software, AI & Machine LearningIndustries

5,001-10,000Employees

Benefits

We've got your back - We offer comprehensive health insurance plans, health savings accounts, robust retirement plans, and generous life and disability insurance.

A Balanced Lifestyle - All Snowflakes have access to our weekly online lunch and learns, virtual workout classes, and ergonomic work-from-home equipment. We offer on-demand mental health and wellness programs to support our employees and their families.

Your People Matter - Help offset the cost of growing your family with our fertility benefits and family planning resources. Count on our generous time-off and various leave plans for you to rest, refuel, and sustain a great work-life balance.

Global Snowflake Team - No matter where you are in the world, we will get you connected and supported with a work-from-home setup.

Treat Yourself - Personalize your Snowflake benefits by tapping into our employee discounts and pre-tax selections.

Invest In Your Future - Eligible employees enjoy new hire equity, Employee Stock Purchase Plan (ESPP), and a quarterly bonus or commission program.

Risks

Integration challenges from Datavolo acquisition may disrupt operations and customer service.

Increased competition from Mistral AI could challenge Snowflake's market position.

Convertible senior notes pricing may increase financial pressure if market conditions worsen.

Differentiation

Snowflake offers a unified platform for diverse data workloads, unlike traditional solutions.

The AI Data Cloud enables near-unlimited scale and performance for data mobilization.

Snowflake's seamless multi-cloud experience ensures efficient data operations across locations.

Upsides

Acquisition of Datavolo enhances Snowflake's open data integration capabilities.

Investment in Metaplane boosts AI-driven data quality solutions for Snowflake users.

Snowflake Ventures' investment in Hex expands accessibility of data tools to non-technical users.

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