Service Delivery Manager

Position Overview

• Location Type: Remote
• Job Type: Full-Time
• Salary: Not specified

As a Services Delivery Manager within EMEA, you are engaged at the account level in providing visibility, service reviews, and reporting through all phases of the implementation lifecycle. You will work hand-in-hand with senior stakeholders on opportunities to improve our service and delivery. You will work across customer organizations and multiple Snowflake teams to ensure customers’ applications are well designed and scale to the needs of their business. Success is defined by the SDM’s ability to develop a quality service strategy per customer, capture and report on key metrics, identify upsell opportunities, and quickly become the client’s trusted advisor.

Responsibilities

• Own, manage, and communicate the operational relationship with assigned clients.
• Manage key client projects by communicating effectively with project team members, management, and project stakeholders on status, issues, risks, and project goals and objectives.
• Lead internal and client meetings with thorough documentation and rigorous follow-up.
• Manage client and project documentation, communications, meetings, and required meeting follow-ups.
• Track metrics around infrastructure performance and service requests.
• Continually seek to improve.
• Prepare and present service reports to clients.
• Create, implement, and track relationship roadmaps.
• Help create and execute on the overall vision for service delivery and client satisfaction.
• Determine areas for process improvements within both the client and Snowflake.
• Work with key stakeholders to implement and document.

Requirements

• 5+ years of experience in a Services Delivery role (or similar capacity) dealing with complex, technical implementation projects.
• Direct experience in the Data Warehousing, Business Intelligence, and/or Cloud field.
• Proven ability to communicate and translate effectively across multiple groups from design and engineering to marketing, advertising, and business development.
• Strong organizational skills, ability to work independently and manage multiple projects simultaneously.
• Bonus Points:
  • Experience in a client support and advisory technical role (Solution Architect, System Administrator, Technical Account Manager, or equivalent).
  • Fluent in English language (European languages will be a nice to have, especially French or German).
• This person will need to reside in the UK and be able to visit the London office twice per week.

Why Join Our Professional Services Team at Snowflake

• Unique opportunity to work on a truly disruptive software product.
• Get unique, hands-on experience with bleeding-edge data warehouse technology.
• Develop, lead, and execute an industry-changing initiative.
• Learn from the best! Join a dedicated, experienced team of professionals.

Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com