Technical Delivery Manager
WorkdaySalary not specified
- Full Time
- Junior (1 to 2 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries
Requirements
Candidates should possess 5+ years of experience in a Services Delivery role, specifically handling complex, technical implementation projects within the Data Warehousing, Business Intelligence, or Cloud fields. They should demonstrate proven ability to communicate effectively across various groups, including design, engineering, marketing, and business development, and possess strong organizational skills to manage multiple projects simultaneously. Experience in a client support and advisory technical role, such as a Solution Architect or Technical Account Manager, is a bonus. Fluency in English is required, with European language proficiency (particularly French or German) being desirable.
Responsibilities
As a Services Delivery Manager at Snowflake, you will own and manage the operational relationship with assigned clients, leading key client projects through effective communication with project teams and stakeholders, and ensuring adherence to project goals and objectives. You will also manage client and project documentation, communications, meetings, and follow-ups, track infrastructure performance and service requests, continually seek to improve service delivery, prepare and present service reports to clients, create and implement relationship roadmaps, and identify areas for process improvements. Furthermore, you will work with stakeholders to implement and document service strategies, determine upsell opportunities, and serve as the client’s trusted advisor, while also assisting in creating and executing the overall vision for service delivery and client satisfaction.
Skills
Service Delivery
Project Management
Client Relationship Management
Metrics Reporting
Process Improvement
Communication
Stakeholder Management
Technical Implementation
Data Warehousing
Business Intelligence
Cloud
Snowflake
Data management and analytics platform
About Snowflake
Snowflake provides a platform called the AI Data Cloud that helps organizations manage and analyze their data. This platform allows users to store and process large amounts of data efficiently, offering services like data warehousing, data lakes, data engineering, data science, and data sharing. Snowflake's system works by uniting data from different sources, enabling secure sharing and performing various types of analytics. What sets Snowflake apart from its competitors is its ability to operate seamlessly across multiple public clouds, allowing users to access their data from anywhere. The company's goal is to help businesses leverage their data for better decision-making by providing a flexible subscription-based service that scales according to their needs.
Bellevue, WashingtonHeadquarters
2012Year Founded
$1,341.3MTotal Funding
IPOCompany Stage
Data & Analytics, Enterprise Software, AI & Machine LearningIndustries
5,001-10,000Employees