ServcieNow BCM Consultant

Enola, Pennsylvania, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

BiotechnologyIndustries

Requirements

Candidates must possess a Bachelor's degree in Computer Science, Information Technology, or a related field, with a minimum of 3 years of experience using ServiceNow, particularly in BCM, CMDB, and ITOM modules. Expertise in configuring and managing the ServiceNow CMDB module, proficiency in ITOM processes, and strong knowledge of ServiceNow scripting (JavaScript, Glide API, server-side/client-side scripting) are essential. The ability to design and implement custom workflows and applications within ServiceNow, along with a solid understanding of ITIL practices, is also required. Desirable qualifications include ServiceNow certification, experience in user training and technical documentation creation, and familiarity with agile methodologies.

Responsibilities

The ServiceNow BCM Specialist will develop and manage Business Continuity Management processes within the ServiceNow platform, and lead the configuration and maintenance of the ServiceNow CMDB module for data accuracy. They will collaborate with IT teams to integrate ITOM processes, customize ServiceNow applications, and implement new modules, ensuring compliance with IT service management and business continuity best practices. The role involves providing technical expertise on ServiceNow functionalities, implementing and maintaining scripts, workflows, and business rules, monitoring system performance for efficiency improvements, and assisting in the development of user documentation and training materials. Regular participation in audits for platform improvement is also expected.

Skills

ServiceNow

Business Continuity Management (BCM)

CMDB

ITOM

Event Management

Incident Management

Operational Intelligence

IT Service Management (ITSM)

Scripting

Workflows

Business Rules

Verinext

Managed services for digital transformation solutions

About Verinext

Verinext provides managed services and technology solutions aimed at helping businesses modernize their technology environments for better efficiency and digital transformation. Their offerings include a wide range of services such as customer engagement, data protection, digital innovation, hybrid infrastructure, and intelligent automation. Verinext tailors its solutions to meet the specific needs of each client, which allows businesses to automate tasks, secure their data, and enhance customer experiences. Unlike many competitors, Verinext focuses on delivering end-to-end solutions that accelerate technology investments and ensure a quicker return on value. The company's goal is to empower clients to maximize their technology investments and prepare for future challenges.

Duluth, GeorgiaHeadquarters

1999Year Founded

MERGERCompany Stage

Robotics & Automation, Enterprise Software, CybersecurityIndustries

201-500Employees

Risks

Increased competition from similar IT consultancy firms may erode market share.

Rapid technological changes could outpace Verinext's service updates, risking client dissatisfaction.

Economic downturns may reduce enterprise IT budgets, impacting Verinext's revenue.

Differentiation

Verinext offers comprehensive end-to-end IT solutions for digital transformation.

The company specializes in intelligent automation and hybrid infrastructure services.

Verinext provides tailored solutions to meet unique client needs in digital transformation.

Upsides

Partnerships with BigPanda and Halcyon enhance Verinext's cybersecurity and AI capabilities.

Expansion in Birmingham and other regions increases client engagement and service delivery.

Merger with Veristor doubles geographic reach and customer base, enhancing market presence.

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