Sr. Business Process Consultant – ServiceNow SPM / Enterprise Architecture (Federal)

Washington, District of Columbia, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology, SoftwareIndustries

Requirements

Candidates must possess an active U.S. TS/SCI clearance and have 5+ years of consulting experience with complex, global organizations. They should have 7+ years of Enterprise Architecture experience, hands-on experience implementing EA tools or platforms, and familiarity with EA frameworks like TOGAF and IT4IT. Experience leveraging AI in workflows, problem-solving, or decision-making is required. Preferred qualifications include strong knowledge of CSDM, ITOM, ITAM, ServiceNow SPM products, cloud computing, digital transformation, modern IT architectures, and the software development lifecycle.

Responsibilities

The Sr. Business Process Consultant will serve as the functional and process expert on customer engagements, translating business requirements into configuration requirements using ServiceNow SPM and EA solutions. Responsibilities include driving EA and CSDM process definition, re-engineering, improvement, and gap analysis through workshops, guiding customers in gathering requirements, and supporting documentation like business requirement workbooks. The role involves translating business needs into user stories, supporting testing phases, preparing customer-facing deliverables, managing multiple initiatives, promoting continuous improvement, supporting pre-sales activities, and mentoring peers. Travel up to 50% annually may be required.

Skills

ServiceNow SPM

Enterprise Architecture

Business Process Consulting

Requirements Gathering

Solution Design

User Stories

Acceptance Criteria

Testing Strategies

CSDM

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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