ServiceNow

Sr. Business Process Consultant, IT Service Management Workflow

Santa Clara, California, United States

Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise Software, Cloud Computing, IT Service ManagementIndustries

Requirements

Candidates must have at least five years of consulting experience for complex, global organizations and more than five years of experience with IT Service Management. Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving is also required.

Responsibilities

The Sr. Business Process Consultant will act as the functional and process expert, guiding customers in transitioning business requirements to configuration requirements for ServiceNow SPM products. Responsibilities include driving ITSM and CDSM specific process definition, re-engineering, improvement, and gap analysis through customer workshops. The role involves leading customers to leverage ServiceNow Enterprise Architecture Solution's standard capabilities, owning support for key customer process owners to obtain business requirements, and guiding customers in completing documentation like business requirement workbooks. Additionally, the consultant will draft user stories, acceptance criteria, and testing strategies, support internal unit testing, drive customer unit and user-acceptance testing, prepare customer-facing deliverables focused on process, and promote continuous improvement practices. The role may also involve supporting sales activities, providing training and mentoring, and up to 50% travel annually.

Skills

IT Service Management (ITSM)
Workflow Optimization
Business Process Re-engineering
Gap Analysis
ServiceNow Platform
Configuration
Customer Engagement
Prescriptive Guidance
Stakeholder Management

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters
2004Year Founded
$81.5MTotal Funding
IPOCompany Stage
Consulting, Consumer Software, Enterprise SoftwareIndustries
10,001+Employees

Benefits

Generous family leave
Flexible PTO
Matched Donations
Retirement benefits
Annual learning stipends
Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.
Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.
The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.
The company focuses on large enterprises, providing tailored solutions for diverse industries.
ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.
The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.
ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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