ServiceNow ITSM Consultant
MoovFull Time
Junior (1 to 2 years)
Candidates must have at least five years of consulting experience for complex, global organizations and more than five years of experience with IT Service Management. Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving is also required.
The Sr. Business Process Consultant will act as the functional and process expert, guiding customers in transitioning business requirements to configuration requirements for ServiceNow SPM products. Responsibilities include driving ITSM and CDSM specific process definition, re-engineering, improvement, and gap analysis through customer workshops. The role involves leading customers to leverage ServiceNow Enterprise Architecture Solution's standard capabilities, owning support for key customer process owners to obtain business requirements, and guiding customers in completing documentation like business requirement workbooks. Additionally, the consultant will draft user stories, acceptance criteria, and testing strategies, support internal unit testing, drive customer unit and user-acceptance testing, prepare customer-facing deliverables focused on process, and promote continuous improvement practices. The role may also involve supporting sales activities, providing training and mentoring, and up to 50% travel annually.
Cloud-based platform for digital workflows
ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.