Senior Technology Consultant, CRM and Customer Workflows

Addison, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Cloud Computing, IT ServicesIndustries

Requirements

The role requires experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. Candidates should have hands-on development experience on the ServiceNow platform, utilizing technologies such as Flow Designer, REST, JavaScript, HTML, CSS, SSO, and Mid-servers. Experience with AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, and Generative AI is also necessary. The position may require up to 50% annual travel.

Responsibilities

The Senior Technology Consultant will act as a technical expert on the ServiceNow platform, advising customers on leveraging configurations versus customizations and leading customer design workshops focused on the platform and Customer and Industry Workflow solutions. Responsibilities include educating others about the ServiceNow platform through white papers and other materials, supporting customer engagement efforts for process definition, re-engineering, improvement, and gap analysis, and guiding customers through ServiceNow capabilities via knowledge transfers, process documentation, and proof of concepts. The consultant will also draft and review user stories, their acceptance criteria, testing strategies, and knowledge transfer plans, perform hands-on development, implement AI offerings, prepare customer-facing deliverables, manage multiple complex projects, lead continuous improvement practices, support sales activities, and provide training and mentoring to team members and partners.

Skills

ServiceNow platform

Customer Workflows

AI-enhanced technology

Cloud-based platform

Configuration

Customer Service processes

Process re-engineering

Gap analysis

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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