Solution Architect - CRM

The Solution Architect will provide expertise to customers to ensure they adopt, renew, and maximize value from their ServiceNow investment, participating in customer acquisition and retention by leveraging CRM applications and ServiceNow knowledge. This hands-on role involves going deep on solutions concerning people, process, and technology. Responsibilities include mentoring field resources on implementation methodology, configuration, and best practices for CRM applications, reviewing customer architecture, design processes, and system integrations, and responding to customer questions regarding ServiceNow CRM Solutions. The architect will also contribute to sales campaigns focused on CRM, discuss best practice implementation strategy and planning, configure solution environments to meet customer requirements, and collaborate with Product Management and Development teams to enhance ServiceNow products. Sharing best practices and known solutions with internal teams, the community, and customers is also a key responsibility, as is staying current on competitive analyses.