Senior Technical Consultant , Platform (Federal)

Baltimore, Maryland, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Cloud Computing, AIIndustries

Requirements

Candidates must possess an active TS/SCI Clearance with Full Scope Polygraph (FSP). A minimum of 6 years of experience in configuration/development for complex integration technologies is required. The role also necessitates at least two ServiceNow mainline CIS certifications and a ServiceNow Certified Application Developer (CAD) certification. Demonstrated ability to influence and consult on technical solutions, including providing pros, cons, and risks, is essential, along with experience architecting systems integrations.

Responsibilities

The Principal Technical Consultant will act as the functional and technical expert on customer engagement teams, configuring ServiceNow Integrations based on best practices to accelerate customer business outcomes. Responsibilities include designing and implementing integrations between ServiceNow and third-party platforms, resolving errors, providing support, and developing procedures for complex system overlaps. The role involves leveraging AI in work processes, devising integration development plans and architectures, implementing ServiceNow AI offerings, developing solutions based on user requirements, coordinating with other developers, ensuring best practices in integration processes, acting as an SME for integration and AI solutions, debugging system errors, and improving instance configurations.

Skills

ServiceNow platform

Integrations

AI solutions

programming

coding languages

frameworks

error resolution

system support

technical consulting

configuration

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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