ServiceNow HRSD Consultant

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Job Title: ServiceNow HRSD Consultant

About the Role:

We are seeking a ServiceNow HRSD Consultant to support our client’s HR Service Delivery (HRSD) implementation and optimization. The client’s HRSD environment is already close to Out-of-the-Box (OOB), and the consultant will focus on refining workflows, enhancing automation, and integrating with third-party HR systems. Additionally, experience with Nuvolo will be valuable, as the client may implement Nuvolo FSM (Field Service Management) in the future.

Key Responsibilities

• Work with HR stakeholders to optimize HRSD workflows, case management, and lifecycle events.
• Improve the Employee Center portal for enhanced self-service capabilities.
• Automate HR processes, approvals, and notifications using ServiceNow.
• Configure HRSD modules and align them with OOB best practices.
• Ensure compliance and security of HRSD implementations, including role-based access control (RBAC).
• Support ServiceNow integrations with HR platforms like Workday, SAP SuccessFactors, and ADP.
• Assist with testing, UAT, and deployment of HRSD enhancements.
• Develop documentation and training materials for HR teams.
• Collaborate on Nuvolo FSM implementation efforts to support HR service and facilities-related workflows.
• Provide insight on Nuvolo best practices for integrating FSM with HRSD and ITSM solutions.

Requirements

• 5+ years of experience working with ServiceNow HRSD.
• Strong knowledge of HR Case Management, Lifecycle Events, and Employee Center.
• Experience with ServiceNow integrations (APIs, MID Server, third-party HR systems).
• Understanding of security and compliance in HR service delivery.
• Ability to troubleshoot and optimize HRSD workflows.
• Experience working with Nuvolo FSM or similar field service management tools.
• Understanding of how Nuvolo FSM can enhance HRSD and ITSM processes.

Preferred Qualifications

• ServiceNow HRSD Implementation Specialist certification.
• Nuvolo FSM experience

Company Information

We are a global IT service company based in Uruguay serving humans like humans. Our main focus is on providing staffing and delivery team services to companies seeking a strategic partner for their products and services. Our mission is to revolutionize people’s lives through work, individually improving their world and our ecosystem. In 2019, 2020, and 2021, Clutch awarded us the award for being one of the best B2B development companies in Latin America. The Manifest ranked us number 10 on its list of companies in Argentina. The Inter-American Development Bank (BID) verified us as a service provider in Latin America, and we are partners with CUTI. We value collaborative, curious, results-driven people who take ownership. We embrace people who want to be themselves, have daily flexibility, grow, learn, and make a difference wherever the opportunity presents itself.

Application Instructions

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