Cloud Priority Support Integration Engineer
AcronisSalary not specified
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Fintech, PaymentsIndustries
Requirements
- 5-7 yrs experience in Supporting production applications on AWS or other cloud platforms
- Good knowledge of RDBMS (PostgreSQL or MSSQL) and NoSQL databases
- Willing to work in day/night shifts
- Understanding of troubleshooting and monitoring microservice and serverless architectures
- Working knowledge of containerization technology and various orchestration platforms (e.g., Docker, Kubernetes etc.) for troubleshooting and monitoring purposes
- Experience in build and deploy automation tools (Ansible/Jenkins/Chef)
- Experienced in release and change management, incident, and problem management both from a technology and process perspective
- Familiar with Server log Management with tools like ELK, and Kibana
- Certification in ITIL, COBIT or Microsoft Operations Framework would be an added plus
- Experience with Scripting languages or shell scripting to automate daily tasks would be an added plus
- Ability to Diagnose and Troubleshoot Technical Issues
- Ability to work proactively to identify the issue with the help of log monitoring
- Experienced in monitoring tools, frameworks, and processes
- Excellent interpersonal skills
- Experience with one or more case-handling tools like: Freshdesk, Zendesk, JIRA
Responsibilities
- Resolving technical issues faced by users, whether related to software, hardware, or network systems
- Troubleshooting problems, offer solutions, and escalate complex cases to specialized teams when necessary
- Using ticketing systems, manage and prioritize support requests to ensure timely and effective resolutions
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary for this Senior Technical Support Engineer position?
This information is not specified in the job description.
Is this role remote or does it require working from an office?
This information is not specified in the job description.
What are the key skills required for this role?
Candidates need 5-7 years of experience supporting production applications on AWS or other cloud platforms, good knowledge of RDBMS like PostgreSQL or MSSQL and NoSQL databases, and willingness to work day/night shifts.
What is the team culture like at Nium?
The Tech Support team aims to offer better customer service and manage production environments using advanced tools like Kibana, Nagios, and CloudWatch to ensure greater visibility and uptime above 99.95%.
What makes a strong candidate for this position?
Strong candidates will have 5-7 years of experience supporting production apps on AWS or similar clouds, solid knowledge of PostgreSQL/MSSQL and NoSQL databases, and availability for day/night shifts, along with strong problem-solving and communication skills.
Nium
Global platform for real-time payments
About Nium
Nium provides real-time payment solutions that enable businesses to send and receive funds instantly, manage foreign exchange transactions, and prevent fraud. Its platform, powered by a proprietary API, allows banks, fintech companies, and money service businesses to integrate services for efficient cross-border money movement. Nium stands out by offering competitive foreign exchange rates and solutions for corporate purchasing and travel payments. The company's goal is to streamline financial transactions for businesses globally while charging fees for its services.
San Francisco, CaliforniaHeadquarters
2016Year Founded
$305.4MTotal Funding
SERIES_ECompany Stage
Fintech, Financial ServicesIndustries
1,001-5,000Employees
Benefits
Health Insurance
Hybrid Work Options
Paid Vacation
Performance Bonus
Stock Options
Professional Development Budget
Mental Health Support
Risks
Increased competition from Loop and EQ Bank's multi-currency Global Visa Card.
Regulatory challenges in diverse African markets could impact partnership with Ecobank.
Technological integration issues may arise with Partior's blockchain-based payment system.
Differentiation
Nium offers real-time cross-border payments, enhancing speed and efficiency for businesses.
The company provides a proprietary API for seamless integration into existing business systems.
Nium's platform supports multiple payment schemes, including Visa, Mastercard, and Diners Club.
Upsides
Partnership with Ecobank expands Nium's reach to 35 African markets, boosting market presence.
Collaboration with Partior enhances transaction transparency and speed via blockchain technology.
Launch of Diners Club International Card increases flexibility for travel industry customers.
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