Senior Technical Support at Blackstone

Cairo Governorate, Egypt

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Finance, TechnologyIndustries

Requirements

5+ years of experience in technical support, with at least 2 years in a leadership role
Strong expertise in ticket management systems and customer support operations
Proven ability to manage multiple live systems and customers
Excellent communication skills
Excellent troubleshooting skills
Strong organizational skills
Familiarity with ITIL principles is a plus

Responsibilities

Lead and mentor the support team to deliver exceptional service
Oversee ticket triage, prioritize incidents, and ensure timely resolution
Coordinate with L2/L3 teams to resolve complex issues and provide updates
Build strong customer relationships and act as the escalation point for critical issues
Generate and analyze support reports to improve processes and system reliability
Develop expertise in company systems and ensure smooth support operations

Skills

Key technologies and capabilities for this role

Ticket ManagementTroubleshootingTeam LeadershipCustomer SupportITILIncident TriageSupport ReportingCustomer Relations

Questions & Answers

Common questions about this position

Is this a remote position or does it require office work?

This is a hybrid position, requiring some office presence. It is not fully remote.

What is the salary for the Senior Technical Support role?

This information is not specified in the job description.

What skills and experience are required for this position?

Candidates need 5+ years of technical support experience with 2+ years in leadership, strong expertise in ticket management systems, excellent communication and troubleshooting skills, and strong organizational skills. Familiarity with ITIL principles is a plus.

What does the team structure look like for this role?

This role leads and mentors the support team within the Egypt Technical Team in the Product Department.

What makes a strong candidate for this Senior Technical Support position?

A strong candidate will have 5+ years in technical support including 2+ years leading a team, expertise in ticket systems and managing live systems, plus excellent communication, troubleshooting, and organizational skills.

Blackstone

Global alternative asset management firm

About Blackstone

Blackstone is a leader in alternative asset management, focusing on private equity, real estate, and credit investments. The firm manages over $1.1 trillion in assets and partners with financial advisors to provide access to private markets, aiming to create strong businesses that deliver lasting value. Its main products, BREIT and BCRED, cater to income-focused investors, while the On-Demand Continuing Education Program helps educate investors on private market topics. Blackstone's goal is to identify economic trends and invest in industry-leading businesses to generate strong returns.

New York City, New YorkHeadquarters

1985Year Founded

$18,081.8MTotal Funding

UNKNOWNCompany Stage

Financial Services, Real Estate, EducationIndustries

5,001-10,000Employees

Risks

Increased competition in AI may lead to overvaluation and market saturation.

Potential regulatory scrutiny due to significant investments in diverse sectors.

Economic instability in Europe could impact returns from European investments.

Differentiation

Blackstone is a global leader in alternative asset management with $1.1 trillion AUM.

The firm specializes in private equity, real estate, and credit investments.

Blackstone partners with financial advisors to provide access to private markets.

Upsides

Blackstone's $300M investment in DDN shows a strategic pivot towards AI-driven growth sectors.

The €250M investment in Sia Partners expands Blackstone's footprint in AI consulting services.

Partnership with Jersey Mike’s indicates investment in established consumer brands with growth potential.

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