Senior Support Engineer

Egypt

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology & ServicesIndustries

Requirements

Candidates should possess a Bachelor’s degree in computer science, Information Technology, or a related field, and a minimum of 5 years of experience in technical support, help desk, or a similar role. Strong understanding of software and hardware products, coupled with knowledge of infrastructure, networking, security, servers, DB, application servers, virtualization, cloud computing, and SQL is required. Excellent communication and interpersonal skills, familiarity with customer support tools, ticketing systems, and CRM systems, along with proven leadership abilities and experience mentoring junior support engineers, are also necessary. Detail-orientedness and a commitment to delivering high-quality results, along with fluency in English and Arabic, are essential qualifications. Experience with MS Azure, AWS, or Google Cloud will be considered a plus.

Responsibilities

The Senior Support Engineer will serve as a senior point of contact for customer inquiries, technical issues, and support requests, providing L1/L2 technical support and troubleshooting. They will diagnose and troubleshoot software and hardware issues, both independently and in collaboration with the development team, ensuring timely and effective solutions to complex customer problems. The role involves mentoring and guiding junior support engineers, documenting and tracking support tickets, issues, and resolutions in a CRM or support ticketing system, assisting customers with product installations, configurations, and updates, and offering training on product usage. Collaboration with cross-functional teams, including developers and QA engineers, is crucial for addressing and resolving customer issues, identifying trends in customer support requests, and working to improve product usability and customer experience. Staying current with product knowledge and updates to provide accurate and helpful assistance is also a key responsibility.

Skills

Customer Support

Troubleshooting

Software and Hardware Diagnostics

CRM Systems

Ticketing Systems

Networking

Security

Servers

Databases

Application Servers

Virtualization

Cloud Computing

Mentoring

Communication

Problem-Solving

Analytical Skills

Customer Service

Blackstone

Global alternative asset management firm

About Blackstone

Blackstone is a leader in alternative asset management, focusing on private equity, real estate, and credit investments. The firm manages over $1.1 trillion in assets and partners with financial advisors to provide access to private markets, aiming to create strong businesses that deliver lasting value. Its main products, BREIT and BCRED, cater to income-focused investors, while the On-Demand Continuing Education Program helps educate investors on private market topics. Blackstone's goal is to identify economic trends and invest in industry-leading businesses to generate strong returns.

New York City, New YorkHeadquarters

1985Year Founded

$18,081.8MTotal Funding

UNKNOWNCompany Stage

Financial Services, Real Estate, EducationIndustries

5,001-10,000Employees

Risks

Increased competition in AI may lead to overvaluation and market saturation.

Potential regulatory scrutiny due to significant investments in diverse sectors.

Economic instability in Europe could impact returns from European investments.

Differentiation

Blackstone is a global leader in alternative asset management with $1.1 trillion AUM.

The firm specializes in private equity, real estate, and credit investments.

Blackstone partners with financial advisors to provide access to private markets.

Upsides

Blackstone's $300M investment in DDN shows a strategic pivot towards AI-driven growth sectors.

The €250M investment in Sia Partners expands Blackstone's footprint in AI consulting services.

Partnership with Jersey Mike’s indicates investment in established consumer brands with growth potential.

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